Customer support/ data entry

LINDSEY TIDWELL

Odessa, TX *****

303-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented administrative and customer service professional with over 10 years of experience in customer support, data entry, call center operations, office administration, and team collaboration. Skilled in Microsoft Office Suite, records management, appointment scheduling, and maintaining accurate documentation. Recognized for strong organizational abilities, attention to detail, and a commitment to delivering exceptional service in fast-paced environments.

CORE COMPETENCIES

Data Entry & Record Management

Customer Service Excellence

Microsoft Word, Excel & PowerPoint

Appointment Scheduling

Document Filing & Organization

Call Center Operations

Problem Resolution

Administrative Support

Team Collaboration

Multitasking & Time Management

Attention to Detail

Written & Verbal Communication

PROFESSIONAL EXPERIENCE

Stay-at-Home Caregiver Odessa, TX

January 2015 – Present

Manage household schedules, appointments, records, and daily administrative responsibilities.

Coordinate multiple priorities while maintaining organization and attention to detail.

Demonstrate strong problem-solving, communication, and time-management skills.

Maintain confidential information and accurate documentation.

Mortgage Call Center Representative

Urban Lending Solutions January 2014 – January

2015

Assisted customers with mortgage-related inquiries and account information.

Resolved customer concerns efficiently while maintaining professionalism.

Collaborated with team members to meet service goals and operational objectives.

Maintained accurate records and documentation.

Insurance Call Center Representative

Anthem Blue Cross January 2013 – January 2014

Provided customer support regarding insurance benefits and policy information.

Managed high-volume inbound calls while maintaining quality service standards.

Entered and updated customer information accurately within company systems.

Utilized Microsoft Office and other software applications to support daily operations.

Customer Service & Order Fulfillment Associate

Scandinavian Eyewear January 2012 – January 2013

Processed customer orders and maintained accurate inventory records.

Entered order information into company databases.

Verified product status and ensured timely order fulfillment.

Demonstrated strong organizational and accuracy skills.

Assistant Manager / Loan Underwriting Support

Allied Cash Advance October 2008 – January 2012

Assisted with daily store operations, customer service, and underwriting support.

Trained new employees on procedures, compliance requirements, and customer service standards.

Resolved customer concerns while maintaining a high level of professionalism.

Managed cash handling, documentation, and operational processes.

Production & Shipping/Receiving Associate

PPG Industries (Manpower Inc.) January 2008 – October 2008

Maintained accurate shipping and receiving documentation.

Performed quality inspections and packaging procedures.

Followed OSHA and company safety standards.

Assisted with inventory and production

Production Associate

Coors Brewery (Manpower Inc.) December 2007 – January 2008

Supported production operations and quality control processes.

Operated machinery safely and efficiently.

Performed inspections to ensure product quality standards were met.

Lodge Associate

Dick's Sporting Goods October 2004 – December 2007

Delivered excellent customer service and resolved customer inquiries.

Coordinated multiple responsibilities in a fast-paced retail environment.

Assisted customers and supported team operations.

Maintained organized work areas

EDUCATION

High School Diploma

Long View High School, Golden, Colorado May 2002

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