Customer Service & Administrative Operations Lead

Sacha S. Ferrol

Sayreville, NJ • 732-***-**** • ***********@*****.*** •

linkedin.com/in/sacha-st-jean-ferrol

Professional Summary

• Customer Service & Administrative Professional with 19+ years across education support, retail/restaurant operations, and client-facing roles.

• Calm under pressure, trusted to keep teams on track, and known for clear communication, conflict de-escalation, and reliable follow-through.

• Comfortable juggling schedules, handling calls, maintaining records, and ensuring clean, safe, and compliant operations.

Core Skills

• Customer Support & Call Handling • Order Entry & Data Accuracy

• Scheduling & Calendar Coordination • MS Office (Word, Excel, Outlook, PowerPoint, Access, Publisher)

• Classroom/Paraprofessional Support • Data Entry & Basic Reporting

• Conflict Resolution & De-escalation • Time Management

• Onboarding & Training Support • Team Leadership

• Inventory & Cash Reconciliation • Facilities Upkeep & Safety Experience

Substitute Teacher / Paraprofessional — Sayreville Board of Education, Sayreville, NJ (2019 – Present)

• Support classrooms across Kindergarten through Middle School, including one-on-one assistance for students with special needs.

• Follow lesson plans, supervise students, and keep assignments on schedule while maintaining a safe, inclusive environment.

• Coordinate with teachers and parents, assist in behavior management, and help resolve peer disputes respectfully.

• Handle attendance, basic recordkeeping, and day-to-day logistics to meet program deadlines. Crew Manager / Restaurant Services — Briad Restaurant Group (Wendy’s), Old Bridge, NJ (2010 – 2020)

• Led front-of-house, back-of-house, and drive-through teams to keep operations running smoothly in a fast-paced setting.

• Hired and trained new employees; reinforced food safety, cleanliness, and service standards.

• Managed shift cash handling, inventory checks, petty cash, and daily reports with attention to accuracy.

• Handled guest issues with empathy and urgency to protect repeat business and brand reputation. Warehouse Associate — Barnes & Noble, Monroe, NJ (2016 – 2017)

• Picked, packed, sorted, and verified merchandise to meet daily production targets and order specifications.

• Maintained organized inventory areas and collaborated with teammates to hit quota while minimizing errors.

Branch Manager — Golden Crust Restaurant (EWR Airport), Newark, NJ (2014 – 2015)

• Oversaw staffing, scheduling, and on-shift operations aligned to airport timing and customer flow.

• Maintained accurate records and reconciled daily sales; prepared weekly Excel summaries for stakeholders.

• Upheld franchise standards, coached new hires, and maintained clean, functional facilities. Customer Service Representative — K-Mart, Old Bridge, NJ (2003 – 2007)

• Provided front-line customer support, product guidance, and returns processing to sustain customer loyalty.

• Managed phone queues, scheduled follow-ups with department managers, and updated basic inventory records.

Education

• B.B.A., Business Administration (Sales & Marketing), DeVry University — 2013–2017

• A.A., Communications (Media Mgmt / PR / Broadcasting), Middlesex County College — 2006–2008 Certifications

• New Jersey Substitute Teacher Certificate — 2019–2024

• NJ Dept. of Insurance — Pre-Licensing: Enforcement / Consumer Protection (Apr 2022) Projects & Volunteerism

• First Night Morris County — Senior Project (2017): County fundraising concert support.

• Middlesex Marketing Team: Website, newsletters, and local sponsorship outreach to increase event revenue.

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