Customer Support and Web Development Specialist

Corey Freeman

Raleigh, NC ***************@*****.*** https://www.linkedin.com/in/coreyfreeman/

Summary

Affable, detail-oriented life-long learner looking to utilize my skills and passion for helping others in a team setting.

Education

Wake Tech Community College, Raleigh NC Marketing AAS Graduated 2023 Skills

Microsoft Office Suite, Google Office Suite, Customer Support, Point-of-Sale Operation Experience

Freelance Website Development Oct 2011 - Present Front-end development for small businesses, including a 60% conversion increase for Davidson Pet Sitters, a 140% increase in email subscribers for Jim’s Marketing Blog, and technical writing for Headway Themes, WPEngine, and freelance tutorial creation. Deep South Entertainment / Event Staff As-Needed Responsible for continuously checking on company event booths, keeping bartenders and volunteers supplied, and breaking down event infrastructure. Sheetz / TeamMember Dec 2020 - Oct 2021, Raleigh

Responsible for overseeing the self-checkout systems while running the POS and providing general customer support. Also responsible for the store appearance and stocking shelves. AFLAC / Insurance Agent Jun 2019 - Jan 2020, Raleigh Responsible for contacting owners or executive managers of small businesses in order to pitch supplemental insurance and onboarding clients via proprietary insurance registration software. Bed, Bath, and Beyond / Floor Associate Jun 2017 - Oct 2019 - Raleigh Responsible for greeting customers and directing them to each product, providing knowledge on products, facilitating online orders, and maintaining stock/appearance for my side of the store. Also responsible for cashiering, answering phones, and assisting with loading/unloading large products. WP Stagecoach / Customer Support Nov 2016 - Jan 2017, Remote Helped resolve usage issues with customers, created blog posts to generate incoming traffic. Headway Themes / Support GuruSupport Guru Dec 2009 - Apr 2011, Remote As the first ever support forum moderator for Headway Themes, I helped resolve usage issues with the theme and mediated conversation between customers and developers, as well as set the standard for interaction and response times.