Customer Service Professional (Aviation Background)
Resume:
SAFA NAZRIN KA
CUSTOMER SERVICE PROFESSIONAL
PERSONAL DETAILS
Address
Abu Dhabi, UAE
Phone
**********@*****.***
LANGUAGES
SKILLS
CERTIFICATIONS
Malayalam (Native), English
(Professional Working Proficiency),
Tamil (Conversational Proficiency)
Customer service excellence
Customer Relations & Guest
Experience
Complaint resolution
Communication & interpersonal
skill
Professional grooming &
Hospitality Etiquette
Teamwork & collaboration
Amadeus reservation system
Passenger Ground Service
Management IATA
Dangerous Goods Regulation
Function 7.5 IATA RDGCA
Amadeus Reservation System
Awareness in Airport Handling 5
Speedwings
Air Cargo Rating Certification
SUMMARY
Customer-focused professional with a Diploma in Airport and Airline Management and experience in retail customer service. Skilled in delivering exceptional customer experiences, handling customer inquiries, resolving concerns professionally, and communicating effectively with people from diverse backgrounds. Trained in passenger handling, airport operations, and the Amadeus Reservation System. Passionate about delivering world- class customer service.
EXPERIENCE
PROJECTS
EDUCATION
2024 — 2025
Sales Associate Lulu Fashion Store
Delivered exceptional customer service by assisting customers with product selection and recommendations.
Built positive customer relationships through professional communication and attentive service.
Resolved customer concerns efficiently while ensuring customer satisfaction.
Promoted products and ongoing offers to achieve daily sales targets. Maintained organized merchandise displays and ensured an excellent shopping experience.
Collaborated with team members in a fast-paced customer- focused environment.
Developed strong communication, problem-solving, and customer engagement skills.
Airport Passenger Services & Customer Experience
Studied passenger handling procedures, check-in operations, baggage services, airport customer service, and ground handling operations. Gained knowledge of airline service standards and airport operations. Kochi
2024 — 2025
Present
Diploma in Airport and Airline Management Speedwings Aviation Academy
Bachelor of Arts in Psychology ( pursuing) IGNOU
Contact this candidate