Logistics Dispatcher & Customer Service Specialist

H F HENRY FANA

Raeford ***** 1-910-***-**** *************@*****.***

Bold Profile

PROFESSIONAL

SUMMARY

Results-driven dispatcher with expertise in optimizing logistics and enhancing customer service. Proven ability to streamline operations and improve delivery efficiency, ensuring timely updates and service excellence. SKILLS • Customer service • Data entry

• Decision-making • Active listening

WORK HISTORY NIGHT SHIFT DISPATCHER 03/2021 to 07/2026 PLR/ECP CUSTOMIZED TRUCKING Miami, FL

Coordinated daily dispatch operations to optimize delivery schedules and reduce wait times.

•

Managed communication between drivers and clients to ensure timely updates and service excellence.

•

Utilized routing software to enhance efficiency in transportation logistics and streamline operations.

•

Monitored fleet performance metrics, identifying opportunities for process improvements and cost savings.

•

INTERMODAL DISPATCHER 02/2019 to 02/2021

South Gold Transport Miami, FL

Coordinated intermodal transportation schedules to optimize efficiency and reduce delays.

•

Monitored shipment progress and resolved issues to ensure timely deliveries.

•

Communicated with drivers, clients, and terminals to facilitate smooth operations.

•

Implemented process improvements that enhanced workflow efficiency and accuracy.

•

CONTAINER DISPATCHER SENIOR 05/2014 to 01/2019

Sea Truck Miami, FL

• Coordinated timely dispatch of shipments to optimize delivery schedules. Managed communication between drivers and clients to ensure seamless operations.

•

• Utilized routing software to enhance efficiency and reduce transit times. Oversaw compliance with safety regulations during loading and unloading processes.

•

EDUCATION Bachelor of Arts Culinary 05/2020

Le Cordon Bleu Cullinary College, Miramar, FL

LANGUAGES Spanish

Native or Bilingual

Contact this candidate