Technical Program & PMO Operations Manager

SHERNIKA

Technical Project & Program Manager PMP Certified PMO Operations Infrastructure Transformation

994-***-**** **********@*****.*** Chennai, India linkedin.com/in/shernika.narayanan

PROFESSIONAL SUMMARY

Technical Project & Program Manager with 10+ years of experience leading enterprise infrastructure, PMO operations, governance, and cross-functional transformation initiatives across global environments. Proven expertise managing large-scale migration programs, stakeholder communication, reporting governance, Agile delivery, risk management, and operational process improvements. Skilled in driving strategic execution through data-driven reporting, workflow optimization, and enterprise project coordination. PMP, PSM I, and ITIL certified.

CORE COMPETENCIES

Technical Project Management

PMO Operations & Governance

Reporting & Executive Dashboards

Agile & SDLC Methodologies

Scrum Master (PSM I)

Stakeholder & Vendor Management

Risk, Issue & Change Management

Cross-functional Team Leadership

Budget & Financial Oversight

Global Project Coordination

Business Process Improvement

JIRA SharePoint Visio

WORK EXPERIENCE

Tata Consultancy Services Assistant Consultant – PM Nov 2022 – Jan 2025

Network Infrastructure Migration Program – Project Manager

Managed end-to-end project lifecycles for large-scale enterprise infrastructure migrations: Cisco to Palo Alto Firewall (400+ devices), Cisco to Aruba Switches (330 sites), Virtual WLAN Controller (374 sites), Nutanix Server Platform (358 sites), and LANCOM replacements (200+ globally).

Defined migration requirements, created detailed project timelines, conducted scope analysis, and established resource plans aligned with stakeholder expectations and delivery milestones.

Led a cross-functional team of 15+ technical professionals, coordinating with Country Leads across global time zones to ensure alignment, governance, and on-time execution.

Achieved 90% project completion rate ahead of schedule and within budget, driving measurable operational outcomes across complex infrastructure programs.

Acted as SPOC for clients, vendors, and stakeholders; delivered executive status reporting, proactively escalated risks, and maintained stakeholder transparency through weekly and bi-weekly updates.

Led Agile-based governance activities including milestone tracking, dependency management, risk mitigation, and cross-functional coordination; developed standardized operational dashboards for delivery visibility.

Implemented process improvements and SOPs using SharePoint, Visio, and JIRA to streamline workflows and enhance operational efficiency.

Hexaware Technologies Senior Technical Specialist Jul 2021 – Nov 2022

PMO Operations & Program Management

Directed PMO operations covering project planning, resource management, governance reporting, financial tracking, and client interactions for enterprise IT delivery programs.

Served as Scrum Master — facilitated daily stand-ups, sprint reviews, and backlog management; bridged communication between business stakeholders and delivery teams.

Managed resource allocation, onboarding/offboarding, and internal training initiatives, improving operational workflows using JIRA, SharePoint, and Visio.

Provided financial management support: analysed variances, managed invoicing and billing, and prepared monthly financial and governance reports for leadership decision-making.

UST Global Technologies Infrastructure Analyst Aug 2016 – Aug 2020

Infrastructure Project Management – UK Logistics Client (Maersk)

Managed end-to-end infrastructure projects for a UK-based logistics client using the PRINCE2 framework, from scope analysis through UAT, implementation, and closure.

Acted as SPOC coordinating with clients, vendors, and internal stakeholders; represented projects in CAB and TAB governance calls; tracked dependencies and maintained centralized network documentation.

Managed project risks, issues, and changes proactively while maintaining centralized project and network device configuration documentation.

Implemented quotation validation processes resulting in cost savings of ~$75,000; recognized with 'Execution Mindset' and 'Puts the Client First' awards; received client accolades for managing critical Maersk infrastructure rollouts, office setups, and relocations.

IBM India Pvt Ltd Server Performance & Resource Management Analyst Oct 2013 – Aug 2016

Acted as central point of contact for cross-functional teams globally, ensuring seamless communication, alignment, and stakeholder transparency across all project workstreams.

Provided daily verbal and written project status updates alongside weekly highlight reports, fostering accountability and informed decision-making across leadership and delivery teams.

Spearheaded the creation of project plans, resource plans, and project trackers, ensuring strict adherence to Maersk Line IT standards and governance requirements.

Coordinated with Functional Plan Managers to optimize overall project effectiveness and efficiency, resolving cross-functional dependencies and delivery blockers proactively.

Managed project risks, issues, and change management activities, employing proactive strategies to maintain project integrity and ensure successful outcomes.

Produced bi-weekly and monthly capacity reports for servers, offering valuable insights into resource utilization and forecasting needs to support operational planning.

CERTIFICATIONS

PMI PMP Certified (2024)

PSM I – Scrum Master (2022)

ITIL V3 Foundation (2013)

EDUCATION

Bachelor of Technology – Information Technology

Panimalar Engineering College, Anna University

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