Senior IT Operations and Infrastructure Manager
Resume:
THABANG MAODI
*******.******@*****.***
PROFESSIONAL PROFILE
Accomplished Senior IT Manager with more than 18 years of progressive experience in IT operations, infrastructure management, digital transformation, information security, governance, and service delivery. Proven ability to lead enterprise technology teams, align IT strategy with business objectives, manage vendor relationships, drive operational excellence, and deliver secure, scalable technology solutions. CORE COMPETENCIES
IT Strategy & Roadmap Development, Digital Transformation, Business Alignment, Team Leadership & Mentorship, Enterprise Infrastructure Management, Service Desk Management, Cloud Services & Microsoft 365, Business Continuity & Disaster Recovery, IT Governance, Audit Remediation, Risk Assessments, Information Security, Budget Planning, Vendor & Contract Management, Tender Management, Cost Optimization. PROFESSIONAL EXPERIENCE
Senior IT Manager – Operations & Infrastructure Right to Care March 2020 – Present
• Lead enterprise technology operations and infrastructure management.
• Align IT services and technology investments with organizational strategy.
• Oversee service desk, incident management, and change management functions.
• Develop technology standards, governance frameworks, and operating procedures.
• Drive operational efficiency and infrastructure cost optimization initiatives.
• Manage strategic vendor relationships and contract negotiations.
• Lead workforce planning, staff development, and performance management.
• Manage audit remediation programmes and compliance initiatives. IT Operations Manager Right to Care 2016 – March 2020
• Managed enterprise IT operations supporting critical business applications and services.
• Oversaw backup, disaster recovery, and business continuity processes.
• Led service desk and technical support teams.
• Directed network operations and infrastructure reliability initiatives.
• Managed technology assets and lifecycle activities. Assistant IT Manager Right to Care 2013 – 2015
• Managed enterprise network and infrastructure environments.
• Delivered technology projects across South Africa and regional operations.
• Implemented network security and firewall management solutions.
• Managed vendor performance and ICT project delivery. Back Office Engineer Right to Care Nov 2010 – 2012
• Administered and monitored Microsoft Exchange environments.
• Supported disaster recovery and business continuity initiatives.
• Managed backup, recovery, and restoration processes.
• IT Infrastructure planning, support and management. Support Engineer Right to Care Jul 2008 – Nov 2010
• Provided end-user support for software, hardware, and network environments. IT Technician / Network Administrator Tshwane University of Technology Jan 2007 – Jul 2008
• Installed, configured, and maintained enterprise network infrastructure. EDUCATION
• BTech: Information and Communication Technology (Support Services) – Tshwane University of Technology
• National Diploma: Information and Communication Technology (Support Services) – Tshwane University of Technology
• New Managers Programme – Wits University
CERTIFICATIONS
Certification Year Earned
ITIL Foundation 2017
Core Solutions of Microsoft Lync Server 2013 2015
Microsoft Certified Solutions Associate
(MCSA): Office 365
2015
Installing and Configuring Windows Server
2012
2015
Microsoft Certified Technology Specialist
(MCTS): Administering and Deploying System
Center 2012 Configuration Manager
2015
Microsoft Certified Professional (MCP) 2015
TECHNICAL EXPERTISE
• Microsoft 365
• Copilot
• Exchange
• Windows Server
• Active Directory
• SCCM/Intune
• IT Service Management
• Information Security
• Enterprise Networking
• Disaster Recovery
• Business Continuity
• Azure
REFERENCES
Andrew Mukanya Group Chief Information Officer, Right to Care Lyman Mubukani IT Lead
Sundaram Chatty Head of Security
Tafadzwa Muzvidziwa Head: Business Solutions and Innovation Additional references available upon request.
Contact this candidate