Property Management Coordinator

TARIQ AHMED

** ******** ****** *********.*@*****.***

Etobicoke, Ontario, M9W 0E1, Canada Cont : 647-***-****

● EXPERIENCED PROFESSIONAL CUSTOMER-DRIVEN

Focused and hardworking, with attention to detail and professionalism, and strong relationship-building and problem-solving skills. Demonstrates outstanding performance in fast-paced and high-volume environments. Works effectively in multidisciplinary teams and autonomously. Proactive, extremely organized and detail-oriented. A dedicated individual who is committed to continuous learning and professional development. HIGHLIGHTS OF QUALIFICATIONS

● Demonstrates a friendly and professional manner when dealing with customers, trades, and staff members.

● A self-starter with the ability to work independently, strong active listening skills, and the ability to work well under Pressure.Agile and open to changing directions, adopting new practices, or learning something new. Highly motivated and results-driven professional. “Can-do” attitude.

● Proficient in the use of Microsoft Office, MS Word, Excel,& knowledge of software Gallagher, Yuhu portal, Click-Fix, Smart View, RentCafe’s resident Portal, Key Scan, Web Electronics Directory and Yardi software. Property Management Assistant ( Residence Services Coordinator). Brookfield Properties Jan, 2024 - March, 2026.

●Serve as the first point of contact for residents, welcoming them in the office and assisting with inquiries, concerns, complaints and other issues. Provide exceptional customer service to current and potential residents, ensuring timely and effective resolutions through in-person interactions, by telephone, and through email.

●Maintained and updated property management software records, performed accurate data entry, managed digital filing systems, and ensured proper organization of hard copy documentation.

●Supported leasing and administrative functions by preparing correspondence and assisting with lease documentation as required. Coordinated and supervised tenant property maintenance requests. Collected rent, prepared and distributed building notices, and addressed tenant inquiries and concerns, ensuring issues were resolved professionally.

●Conducted inspections related to fire prevention drills, property patrol, and carried out related investigations. Responded promptly to emergencies as needed to support clients.

●Familiar with the Residential Tenancies Act (RTA) and Escalate technical or schedule issues.

●Monitored CCTV systems to ensure safety and compliance, while enforcing established security protocols and procedures.

●Maintaining an in-depth knowledge of the community's offerings, including suite types, services, amenities, pricing, and policies to support and assist residents and prospective tenants effectively.

●Overseeing office inventory to ensure supplies are consistently well-stocked and accessible, facilitating a smooth and efficient environment for all residents and staff. Leading property tours for the new prospects.

●Drafting and sending notices to all tenants about inspections, fire drills, and pest treatments, as well as issuing authorized parking passes & badges to visitors, vendors, security, contractors and other administrative tasks. Front Desk Administrator, Residential Concierge & Event Reservationist. BentallGreenOak Limited, 2022- 2023. Manage 2 high-rise 25 & 11 Ordnance Novus towers at a time.

●Acting as a first point of contact, greeting tenants, visitors, vendors and contractors, providing the required information and managing any queries or concerns regarding their visit. Handle all inquiries, feedback and concerns.

●Responsible for Reception duties, managing and directing all the calls. Maintain resident privacy and the organization’s reputation by maintaining integrity. Making maintenance tickets and work orders.

●Booked property amenities, boardroom, meeting room, and theatre room, organized and set up the event rooms, for the residents and the management & arranged catering facilities. Coordinate with housekeeping staff to clean the lobby, corridors, event rooms, chute, garbage bins placed in parcel-pending rooms, and residential areas.

●Refill and restock the coffee & Tea lounge for the residents and management.

● Responsible for property and fire drill inspections, responding effectively to facility emergencies. Track inventory and supplies; responsible for maintaining records and ensuring retention.

● Coordinated with the daily upcoming packages through all courier services and other food deliveries, managing parcel pending lockers, and updating the Kiosk. Responsible for all the Lost and found residents' items.

●Conducted quality assurance follow-up and responded to inquiries regarding maintenance services and building issues through the Click Fix app. Provide administrative support to various departments as needed.

●Assisted with move-in & move-out residents' activities. Assist with booking the elevators through Gallagher & Yardi.

●Established and maintained positive, reciprocal relationships with local vendors, contractors, and residents.

●Keep an eye on the Loading dock and take action against unauthorized parking and homeless people.

●Activated and assigned fobs and keys to residents and contractors, using the Gallagher software app programme.

●Monitoring the security Smart View software system CCTV cameras. Prepare an incident report after the investigation, send the videos to management for follow-up and create a daily pass-on for daily activities.

●Maintaining a high standard of personal hygiene, a professional appearance, and being extremely punctual. Front desk Receptionist and Facility Coordinator.

Accenture, Canada. 2021 to 2022 (Contract ends).

●Serve as the first point of contact at the reception desk, handling incoming calls and greeting internal and external visitors. Support office relocations, furniture installations, and space planning initiatives.

●Oversee day-to-day administrative duties and maintain the overall appearance and functionality of the office space. Monitor and respond to service requests and facility equipment inventory to ensure timely issue resolution. Booked office space, board room and event social rooms for clients and staff.

●Coordinate with building management and external vendors to ensure seamless cleaning, security, and maintenance services. Assist with regular safety inspections and ensure adherence to health and safety regulations. Support emergency preparedness, including evacuation planning and procedures. Manage daily facility operations and address space or equipment issues. Serve as the primary contact for all facilities vendors. Own cost tracking and vendor negotiations for office supplies.

●Provide logistical and administrative support for internal meetings, events, and corporate functions. Guest Service agent and Sr. Concierge host.

Park Hyatt Hotel, Toronto, 2018 to 2020.

●Greet all the guests and organize their profiles in the OnQ system software; confirm and process guest check-ins and check-outs; and adapt to any changes. Provide guests with room and hotel information, directions, amenities, local interests, florist and effective communication by responding to internal and external communications and inquiries. Run daily reports, Developed meaningful relationships, anticipating requests, acting as an expert for queries related to directions, nearby businesses, community services, transportation and travel arrangements, sightseeing tours, event tickets, restaurant reservations, spa appointments, shopping, sports events, cultural activities, limousine rentals, medical care and restaurant bookings, etc Front Desk Agent. Hilton Hotel Toronto, 2007-2017.

● Performed front desk, reservations, and room assignment duties, including registering arriving guests and allocating rooms efficiently. Responded to inquiries regarding hotel services and guest registration via phone, email, and in person, and provided information about available local amenities and community services. Addressed guest concerns and complaints promptly and professionally to ensure satisfaction. EDUCATION / TRAINING & CERTIFICATIONS

Licence: Smart Serve Ontario. Alcohol & Gaming Commission of Ontario (AGCO). Training -Training classes with Nick Ippolito about Customer service techniques and psychology over Policy & Approach to every situation with Empathy on Jan 17th, 20th, 21st, & 22nd - 2020.

- Counterfeit training by the RCMP and Bank of Canada on Oct 17th, 2019.

- WHMIS training by Hilton and Alcohol & Gaming Commission of Ontario (AGCO). Certification: Delivering Excellence in Guest Services, George Brown College, 2016 Certification: First Aid and CPR certificate programs by Hilton Security Training Programme in 2015 Certification: Customer Service - Basic Skills, Introduction to Sales, Hilton Worldwide University, 2015 Certification: Hotel Management courses, “Smart Sell” Marriott Hotel & Resort, 1999-2002 Diploma - Business Management, Marvel School, Yorkville, Toronto, ON, 2003-2004 Diploma - Hotel Management from (PITHMS) Pak Institute of Tourism & Hotel Management, 1997-1998 Bachelor's Degree - Punjab University, 1998-2000.

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