Bilingual Administrative & Healthcare Coordinator

SABINA CASSAMAJOR

Homestead, FL · 954-***-**** · ******.**********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and bilingual (English/Haitian Creole) Administrative & Healthcare Professional with 7+ years of progressive experience in office administration, medical coordination, and client services. Proven track record of streamlining operations, managing EMR/scheduling systems, and supporting cross-functional teams in fast-paced environments. Adept at maintaining HIPAA-compliant records, coordinating care for diverse patient populations, and delivering exceptional customer service.

PROFESSIONAL EXPERIENCE

Administrative Assistant Lotus Behavioral Interventions June 2024 – Present

• Oversee daily administrative operations for a 15-person team, optimizing workflow efficiency and organizational processes.

• Administer Central Reach, a healthcare scheduling and client management platform, enhancing staff coordination and data accuracy.

• Audit and reconcile payroll records, employee timesheets, and work hours to ensure accurate and timely payroll processing.

• Manage executive and staff calendars, scheduling meetings, appointments, and corporate events to maximize productivity.

• Compose and distribute professional company-wide communications, announcements, and internal correspondence.

• Coordinate logistics for company meetings, including agenda preparation, vendor coordination, and catering arrangements.

• Maintain HIPAA-compliant digital and physical filing systems, safeguarding sensitive employee and organizational records.

• Provide executive administrative support, data entry, and operational analysis to drive continuous process improvements.

Preventive Care Coordinator Midland Medical May 2022 – June 2024

• Verified patient insurance eligibility, updated demographic records, and managed front-desk check-in and billing workflows.

• Prepared clinical charts, processed specialist referrals, and documented patient interactions accurately in EMR systems (Athena, Care Cloud, MDI Intell chart).

• Coordinated provider schedules and facilitated follow-up care for patients managing chronic conditions.

• Executed Annual Wellness Visit (AWV) protocols and standing orders, ensuring completion of Medicare preventive services.

• Served as a patient advocate, educating patients on Medicare preventive benefits and clinical guideline recommendations.

• Collaborated with clinical teams to identify and close open quality gaps in patient care, documenting outcomes in the EMR.

• Participated in team huddles, staff meetings, and quality improvement initiatives to elevate patient outcomes. Intake Clerk II / Receptionist State Attorney's Office December 2019 – May 2022

• Processed, stamped, and distributed incoming legal documents and correspondence in compliance with court procedures.

• Managed multi-line phone system, providing procedural information and completing court database searches for callers.

• Performed CJIS-compliant data entry and record-keeping for civil and appellate case files using manual and automated systems.

• Assisted members of the public with case status inquiries and general information regarding office and court operations.

• Uploaded and maintained digital records in case management systems, ensuring accuracy and document integrity.

EDUCATION

High School Diploma Miami Jackson Senior High School — Graduated June 2016

• Activities: Debate Team · Secretary, Key Club · Editor-in-Chief, Newspaper · Drama Club SKILLS & TECHNOLOGIES

• Electronic Medical Records (Athena,

CareCloud, MDI Intellechart)

• CentralReach Scheduling & Client Management

• Insurance Verification (Availity & multi-payer

portals)

• HIPAA & CJIS Compliance

• Microsoft Office Suite (Word, Excel, Outlook)

• Payroll Review & Timesheet Auditing

• Multi-line Phone Systems & Professional

Communication

• Bilingual: English & Haitian Creole

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