Franchise Sales & Development Representative

Celeste Kane

Wyckoff, NJ ***** +1-201-***-**** ***********@*****.***

Professional Summary

Dedicated sales and customer service representative with 6 years of experience in franchising, real estate law, and sales. Skilled in using CRM software for lead generation and management. Excellent customer service, communication, and negotiating skills as well as being a team player. Work Experience

Director of Development

Oakscale Franchise Partners

April 2025 to July 2025

Newly promoted to development, market, and sell a franchise brand. Sales Development Representative

Oakscale Franchise Partners (formerly Metric Collective) July 2024 to April 2025

• Successfully engaged prospecting and qualifying leads through cold calling, email campaigns, and social media outreach

• Collaborated with marketing team to develop targeted messaging and content for outbound campaigns

• Utilized CRM software to track and manage leads, ensuring accurate data entry and timely follow-up on all prospects

• Delivered compelling franchisor demonstrations to potential franchisees via telephone and Google Meetings

• Provided ongoing support to the franchise development sales team

• Developed a deep understanding of the franchising process to articulate features and benefits to prospects effectively

• Managed a high volume of inbound leads while maintaining prompt response times for lead qualification purposes

• Attended industry conferences and trade shows as a representative of the company to generate new leads

• Maintained accurate records of all activities within CRM system for reporting purposes

• Implemented effective follow-up processes to ensure timely communication with leads throughout the sales cycle

• Participated in regular sales meetings to discuss strategies, share best practices, and provide feedback on lead quality

• Used social selling techniques such as LinkedIn, Rocket Search,and Lemlist engagement to expand network and generate leads

Sales Representative

Metric Collective

February 2024 to July 2024

• Conducted product demonstrations and presentations to potential franchisors/clients

• Negotiated contracts and pricing agreements with clients, resulting in increased profitability

• Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction

• Successfully used CRM software to track leads, manage accounts, and analyze sales data for strategic decision-making

• Attended industry trade shows and conferences to network with potential franchisors/clients and stay updated on franchising trends

• Identified upselling opportunities within existing accounts

• Worked with marketing team to develop compelling marketing materials such as brochures, case studies, and decks

• Built rapport with customers through active listening and understanding their unique needs

• Maintained accurate records of all interactions with prospects using CRM software

• Responded promptly to inquiries from potential clients via phone calls or emails Client Success Manager (full-time)

Metric Collective

September 2023 to February 2024

• Delivered exceptional service and support to clients

• Provided timely resolution of client issues or concerns, maintaining a high level of customer satisfaction

• Participated in meetings with clients to review performance metrics, discuss goals, and identify areas for improvement

• Created customized reports and presentations for clients, highlighting key insights and recommendations based on data analysis

• Trained new team members on client service processes, ensuring consistent delivery of quality service across the organization

• Developed strategies to improve overall client experience Client Specialist (part-time)

Metric Collective

November 2022 to September 2023

• Composed franchisors' profile pages for the company website for lead generation

• Documented all client interactions accurately in the CRM system

• Identified opportunities for technical and service improvement within the development and sales teams, resulting in better product performance and improved customer service

• Participated in regular team meetings to discuss challenges and brainstorm solutions

• Responsibly for monthly client billing and collections Licensed Real Estate Agent

Weichert Realtors Ridgewood, NJ

April 2019 to November 2022

• Negotiated contracts and terms of sale to ensure favorable outcomes for both buyers and sellers

• Worked with mortgage brokers, home inspectors, appraisers, and other professionals to facilitate smooth transactions

• Used social media platforms to promote properties and attract potential buyers

• Stayed up-to-date with local real estate market trends, regulations, and industry best practices Education

B.A.

Franklin and Marshall

Skills

Communication skills Sales Organizational skills CRM software Microsoft Office Customer service

Certifications and Licenses

Real Estate License (currently in referral status) April 2019 to Present

Paralegal Certificate

May 1992 to Present

Notary Public

October 2018 to October 2028

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