Data Entry Operator/Verifier Candidate
Resume:
M
Carol
McClard
cmcclard****@gmail.c
om
Benton, MO 63736
SUMMARY
Experienced Program Director and Operations Manager with over 15 years of leadership experience in healthcare, human services, education, and behavioral support environments. Proven success managing multi-site operations, human resources functions, employee development, regulatory compliance, payroll, scheduling, and financial administration. Skilled at leading diverse teams, improving operational efficiency, maintaining compliance with state and federal regulations, and delivering high-quality services to clients and stakeholders. Recognized for strong communication, problem-solving abilities, and a commitment to staff development and organizational success.
SKILLS
• Operations Management
• Human Resources Management
• Employee Recruitment and Retention
• Staff Training and Development
• Regulatory Compliance
• Payroll Administration
• Budget and Financial Management
• Scheduling and Workforce Planning
• Performance Management
• Program Development
• Team Leadership
• Client Relations
• Strategic Planning
• Process Improvement
• Conflict Resolution
• Microsoft Office Suite
EXPERIENCE
Program Director/Human Resources Manager
Sikeston, Missouri
Mosaic Community Services, LLC/ May 2017 to May 2026 Program Director:
Directed daily operations for residential programs serving 21 clients while supervising and supporting 62 employees.
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Ensured compliance with local, state, and federal regulations, organizational policies, and quality assurance standards.
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Led recruitment efforts including job postings, applicant tracking, interviewing, onboarding, and employee orientation.
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Developed and delivered employee training programs that improved staff performance, professional growth, and service quality.
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Managed employee relations, performance evaluations, disciplinary actions, and exit interview processes.
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Maintained confidential personnel records and oversaw HR information systems for accurate reporting and compliance.
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Coordinated workforce scheduling, time-off approvals, and shift coverage to maintain appropriate staffing levels.
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Administered payroll processes, verified employee hours, and resolved payroll discrepancies.
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Managed accounts payable, accounts receivable, cash flow monitoring, and client financial records.
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Professional Manager
Fredricktown, Missouri
Covenant Care Services/ Sep 2016 to May 2017
Restaurant Manager
Cape Girardeau, Missouri
The Bar/ Nov 2015 to Nov 2016
Behavior Intervention Specialist
Poplar Bluff, Missouri
Autism & Behavior Consultants/ Mar 2011 to Nov 2015 ABA Therapist
Jackson, MO
First Steps/ Feb 2010 to Feb 2012
Special Education Teacher
Poplar Bluff, Missouri
Poplar Bluff R-1 School District/ Jan 2006 to May 2010 Collaborated with healthcare providers, pharmacies, and interdisciplinary teams to coordinate client care and medication management.
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Led teams through organizational changes while fostering a positive, collaborative workplace culture.
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Led initiatives during organizational change and crisis situations, fostering stability and guiding teams through transitions.
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Regularly assessed staff performance to identify areas for improvement, enhancing team effectiveness.
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Implemented staff training on behavioral programs, evaluated and managed medical needs, and ensured accessibility of social and leisure activities to provide comprehensive support for individual clients.
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• Managed daily restaurant operations and ensured compliance with health regulations.
• Supervised staff scheduling and coordinated training for new employees.
• Oversaw inventory management and maintained accurate stock levels. Developed individualized intervention plans for clients with autism spectrum disorders.
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• Implemented behavior modification strategies to promote positive behaviors in clients.
• Collaborated with multidisciplinary teams to assess client needs and progress.
• Trained staff on best practices for behavior intervention and support techniques.
• Monitored client progress and documented behavioral changes effectively.
• Provided Special Education services to children ages birth through 3 years of age. Provided hands on instruction in the homes to parents so they are able to better foster the growth and development of their child.
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• Maintained accurate records of each therapy visit for billing purposes.
• Collaborated with a multi-disciplinary team to ensure all therapies were aligned.
• Developed individualized education plans for students with diverse learning needs.
• Collaborated with parents and staff to support student progress and development. Implemented behavioral management strategies to maintain a positive classroom environment.
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EDUCATION AND TRAINING
Master of Arts: Education Administration
William Woods University Aug 2005
Fulton, MO
Master of Arts: Special Education
Southeast Missouri State University Dec 2002
Cape Girardeau, MO
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