Medical Office Support & Insurance Verification

Shayla Williams

216-***-**** ***********@*****.*** linkedin/in/

OBJECTIVE

Organized, goal-oriented, team player seeking a position in an established medical office supporting physicians, nurses, and other medical staff to facilitate patient care.

QUALIFICATIONS

•Home Health Skills (3 years)

•Microsoft (8 years)

•Typing-62 wpm (2 years)

•Home Care

•Customer service

•Banking

•Computer Skills

•Computer Operation

•Medical terminology

•Epic

•Typing

•Vital signs

•Windows

•Customer service

EDUCATION

Certification in Home Health Aide

Med-Cert - Maple Heights, OH

2014 to 2014

High school or equivalent in Main Electives

Garfield Heights High School - Garfield Heights, Ohio 2010 to 2013

Valley College in Medical Billing and Coding

February 2025- Present

EXPERIENCE

Proctor Loan Protector-Solon, OH

Insurance Verifier-Data Entry 06/2024 – 9/2024

Verify insurance coverage

Confirm insurance coverage for new and existing patients, and update insurance information for existing patients

Provide information to patients

Explain a patient's financial responsibilities, and answer questions about insurance and billing

Communicate with insurance companies

Call insurance companies to obtain authorizations or referrals, and to verify claims are mailed to the correct address

Communicate with other staff

Work with physicians, claims processors, and medical billers to provide necessary details and track physician referrals

Perform data entry

Enter data for new and existing patient accounts

Act as a liaison between patients, healthcare providers, and insurance carriers

Applied Medical Technology-Brecksville, OH

Production Clerk

11/2023-02/2024

Assembly: Use hand and power tools to assemble parts according to instructions

Quality control: Assess and test the finished product for quality and uniform completion

Maintenance: Perform basic repairs on equipment and conveyors

Maintain a clean and organized work area, ensuring compliance with safety and housekeeping protocols.

Perform basic housekeeping duties, such as clearing clutter, organizing files, and ensuring workstations are tidy.

Documentation: Maintain logs, records, and reports on production, machine maintenance, and product inconsistencies

Safety: Operate under the company's safety and best practices policies

Communication: Report errors, make repair requests, and resolve assembly line issues

Inventory: Inventory tools, parts, and supplies

Resource conservation: Conserve resources and supplies to minimize waste

Quick Response- Independence, OH

Dispatcher

09/2021-03/2022

Receive incoming telephone or alarm system calls regarding emergency and non-emergency police/fire service, emergency ambulance service, information, and after-hours calls. Observed alarm registers and scanned maps to determine whether specific emergency was in the dispatch service area.

Cleveland Clinic-Warrensville Heights, OH

Patient Care Nurse Assistant

05/2016 – 06/2018

Provides patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths.

Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.

Provides adjunct care by administering enemas, douches, nonsterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths, applying restraints.

Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information.

Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.

Documents actions by completing forms, reports, logs, and records.

Maintains work operations by following policies and procedures.

Protects organization's value by keeping patient information confidential.

Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and jcaho standards.

Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations; maintaining licensure.

Enhances nursing department and hospital reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.

Dail America-Middleburg Heights, OH

Insurance Call Agent

04/2015-12/2015

•Receive inbound calls including transferred sales leads and calls from current and potential customers.

•Place outbound follow-up calls to sales leads and persuade potential customers to complete and submit applications.

•Answer questions about the product details, the company, and issues with account for the customers.

•Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.

•Perform basic account maintenance activities.

•Meet Quality Assurance Requirements and other key performance metrics

BXN Health Aide, Akron, OH 01/2013 – 12/2013

Home Health Aide

• Housekeeping

• Reading and recording vital signs

• Cooking for special dietary needs

• Personal hygiene

• Basic safety techniques

• How to respond to an emergency

• Infection control

• Basic nutrition

• Records patient information by making entries in the patient journal; notifying nursing supervisor of changing or unusual conditions.

• Maintains a safe, secure, and healthy patient environment by following senses standards and procedures; maintaining security precautions; following prescribed dietary requirements and nutrition standards.

• Updates job knowledge by participating in educational opportunities.

• Protects the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements.

• Enhances service reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments

Qualifications Cont.

Contact this candidate