Customer Service Professional (Government & Insurance)

Shenquedra Summerour

Hampton, GA

Customer Service Professional

Professional Summary

Customer-focused professional with 5+ years of experience providing high-quality service in fast-paced, regulated, and high-volume environments. Proven ability to resolve complex customer issues, navigate multiple systems, and maintain accuracy while meeting productivity and quality standards. Experienced in government, insurance, and order support roles with flexibility to work onsite or remotely. Core Skills

Customer Service & Issue Resolution • High-Volume Call Center Support • Order Processing & Account Management • Claims & Policy Support • CRM & Multi-System Navigation • Data Entry & Documentation • Time Management & Performance Metrics • Confidential & Sensitive Data Handling Professional Experience

RealTruck — Customer Service Representative

December 2024 – December 2025

• Assisted customers with product inquiries, order placement, tracking, and issue resolution

• Provided support via phone, email, and internal systems

• Resolved billing, shipping, and return issues while maintaining customer satisfaction

• Accurately documented interactions in CRM systems

• Met daily productivity, quality, and attendance standards Internal Revenue Service (IRS) — Customer Service Representative November 2022 – October 2024

• Assisted taxpayers with account inquiries, payments, notices, and general tax-related questions

• Navigated multiple systems to research and resolve issues accurately

• Explained complex information clearly and empathetically

• Maintained strict confidentiality of sensitive financial and personal data

• Met federal compliance, quality, and performance requirements State Farm Insurance — Customer Service / Insurance Representative December 2021 – November 2022

• Supported customers with policy inquiries, billing questions, and coverage changes

• Processed endorsements and documented customer interactions accurately

• Met call metrics and customer service standards

Delta Dental / Wollborg Michelson — Customer Service Representative December 2020 – December 2021

• Handled high-volume calls regarding dental benefits, eligibility, and claims

• Explained coverage details and resolved claim discrepancies

• Maintained HIPAA compliance and confidentiality standards Education

High School Diploma

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