Mobile App Developer (Kotlin & Flutter)
Resume:
Jonathan Smith
Computer Science Student & Software Developer
Ashville, AL
*********@*****.***
https://www.linkedin.com/in/jonathansmith1213/
PROFESSIONAL SUMMARY
Computer Science student and software developer with over ten years of experience solving complex technical challenges in financial services and customer support. Proficient in identifying, analyzing, and troubleshooting multifaceted issues to deliver high-quality, business-enhancing solutions. Founder and Lead Developer of Rewind, a cross-platform social platform built with Flutter and Firebase, with expertise designing, building, and scaling software architectures for both startups and established organizations. Skilled in end-to-end application development, cloud infrastructure design, and collaborative development workflows that drive rapid iteration and maintain high project quality. Dedicated to building user-centric, cloud-backed applications leveraging modern technologies, mentoring peers, and leading teams in best development practices.
SKILLS
Mobile Development: Flutter, Dart, Kotlin, Android SDK, Android Studio
Backend & Cloud: Firebase (Auth, Firestore, Storage, Cloud Functions, FCM), REST APIs, SQL
Development Practices: Git/GitHub, GitHub Actions, CI/CD, Agile, Clean Architecture, Debugging, Unit Testing
Additional: C#, C++, Unity, Riverpod, JavaScript
PROJECT LIST
Rewind – Founder & Lead Developer February 2026 - Present
Founder and Lead Developer actively driving the ongoing development of Rewind, a cross-platform social networking application built with Flutter and Dart for Android, iOS, and web. Currently overseeing all phases of the project—from initial concept and user research to prototyping, active development, and planned deployment. Conduct active market and competitor analysis to define core features and continually refine the user experience.
Architecting a robust feature-based Clean Architecture for maintainability and scalability, utilizing Riverpod for advanced state management and a Firebase backend encompassing Authentication, Firestore, Cloud Storage, Cloud Functions, and FCM. Designing and enforcing code standards, documentation, and modular development practices to accelerate onboarding and ensure code quality across contributors as the project progresses.
Engineering a secure, user-friendly authentication system featuring email verification, persistent sessions, and customizable user profiles. Integrating seamless media uploads to Cloud Storage and implementing a real-time, room-based chat system to facilitate dynamic group interactions. Developing detailed technical documentation to support future feature expansion and onboarding of new developers.
Establishing an automated CI/CD pipeline using GitHub Actions, integrating code review workflows, automated testing, and linting standards to increase deployment reliability and code consistency. Leading a small team of developers in Agile sprints, managing sprint planning, task assignments, and regular retrospectives to promote ongoing improvement and effective team communication.
Liquor Ledger POS System May 2026 - July 2026
Collaborated on a four-person team to design and develop an Android tablet-based Point of Sale (POS) system customized for liquor retail operations. Participated in requirements gathering with clients, user interface prototyping, and feature prioritization. Assisted in comprehensive testing and deployment in a live retail environment, collecting user feedback for iterative improvements.
Designed and implemented a scalable Firebase backend architecture that included secure authentication, role-based access control, and data management protocols to support multi-user access and secure transaction processing. Developed monitoring tools designed to track system performance and proactively identify potential issues.
Developed comprehensive inventory tracking and vendor purchase-order functionalities, automating the management of over 500 unique items and lowering manual processing errors by approximately 30%. Implemented user permission levels for inventory editing, and generated analytics reports for store managers to monitor trends and optimize purchasing decisions.
EXPERIENCE
Customer Service Representative May 2024 - Present
Inspira Financial, Remote
Troubleshoot a wide range of technical issues related to FSA, HSA, and retirement benefit platforms, including investigating and debugging complex account synchronization errors. Guide users through multifactor authentication processes, mobile app onboarding, and secure login troubleshooting. Work closely with software engineers to document technical bugs and propose user-focused solutions, helping to improve support processes and refine user experience.
Collaborate with product, engineering, and customer success teams to identify root causes of recurring problems. Participate in regular cross-functional meetings to propose workflow optimizations, communicate user pain points, and facilitate development of new support resources to improve overall customer outcomes and satisfaction. Recognized for clear communication and attention to detail in documenting support cases and feedback.
Customer Service Representative April 2019 - May 2024
Assurant, Remote
Managed a high volume of customer requests related to warranty claims, billing disputes, and technical product issues. Developed expertise in dealing with complex account discrepancies, identifying fraudulent activity, and escalating unresolved cases to appropriate departments. Maintained complete records of customer engagements, resolutions, and follow-through actions, aiding in enhanced team knowledge sharing and process refinement.
Electronic Services Specialist June 2014 - March 2019
Achieva Credit Union, Dunedin, FL
Provided comprehensive technical support for mobile banking applications, addressing end-user troubleshooting, API integration obstacles (including Quicken and QuickBooks connectivity), and secure authentication flows for both iOS and Android systems. Coordinated with internal development teams to escalate unresolved software bugs, contributed to testing of new mobile app features, and trained customer service representatives on emerging digital banking technologies.
EDUCATION
Bachelor of Science in Computer Science (B.S.) - Mobile Development Concentration August 2027
Full Sail University, Winter Park, FL
GPA: 4.0/4.0.
Associates of Science in Computer Science (A.S) July 2026
Full Sail University, Winter Park, FL
GPA: 3.9/4.0.
National Society of Collegiate Scholars.
Advanced Achievement Award.
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