Supervisory Project Manager and Team Lead

Blanche Sharpe

202-***-**** ******.*******@*****.*** Fort Washington, Maryland 20744

SUMMARY

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance. Offering excellent project management, multi-tasking, and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilizes analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills. SKILLS

• Resource Allocation

• Data Analysis

• Cost Control

• Workforce training

• Project Management

• Document Management

• Logistics Management

• Project scope analysis

• Google Analytics

• Business process improvement

• Client Relationship Management

• Problem-solving abilities

• Excellent Communication

• Adaptability and Flexibility

• Decision-Making

• Organizational Skills

• Learning Management Systems

• Course Materials Development

• Training & Development

• Conflict Resolution

EXPERIENCE

Project Manager II and Team Lead, The Building People – Contractor to the Department of Energy, August 2018 - Current

Leesburg, VA

• Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.

• Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.

• Drafted reports summarizing progress made on projects for review by executive leadership team.

• Coordinated resources across multiple departments and teams as needed for successful completion of projects.

• Developed training materials for staff in order to promote understanding of management system requirements.

• Analyzed data from various sources such as surveys, interviews, and focus groups to inform decision-making related to projects.

• Ensured accuracy of all data related to management systems by validating records regularly.

• Organized and facilitated live training sessions, webinars, and one-on-one coaching sessions.

• Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications.

• Assisted with the development of online learning modules for remote learners.

• Analyzed data from pre-and post-training assessments to measure effectiveness of training programs.

• Collaborated with subject matter experts to ensure accuracy of content being delivered to trainees.

• Assisted with troubleshooting technical problems related to online platforms used for delivering instruction.

• Created dashboards and visualizations to monitor trends in metrics over time.

• Conducted research on industry best practices for metrics analysis.

• Collaborated with other departments to ensure accuracy of data collection and reporting.

• Prepared presentations summarizing findings, trends, and recommendations based on metric analysis.

• Assisted in developing processes for analyzing customer feedback surveys.

• Maintained up-to-date knowledge of emerging technologies and trends in the field of metrics analytics.

Emergency Management Specialist, FEMA, September 2017 - August 2018 Hyattsville, MD

• Responded quickly to requests from local officials for assistance during a crisis.

• Analyzed data from past events to identify areas for improvement in future responses.

• Drafted detailed reports outlining operational needs before, during and after an incident.

• Established communication networks between multiple agencies involved in emergency management operations.

• Evaluated current procedures against industry standards to ensure compliance with regulations.

• Provided quality transitional support services for clients in the aftermath of a disaster that included: housing, financial assistance, food, information and referrals and the development of long-term disaster recovery plans.

• Stayed up to date on federal, state, and local regulations governing emergency response plans.

• Developed and deepened relationships with local municipalities, county departments and city agencies to facilitate smooth planning and coordination of emergency response.

• Authorized and funded direct payments to participating FEMA hotels and motels. Business Consultant, Steele Consulting, October 2013 - August 2017 Fort Washington, MD

• Assisted with creating marketing campaigns to increase sales and brand awareness.

• Analyzed market trends to identify potential opportunities for growth.

• Created content for promotional materials, including brochures, flyers, and websites.

• Managed social media accounts and campaigns.

• Organized trade shows and exhibitions to promote brand awareness.

• Designed graphics and logos for advertisements, newsletters, and other marketing collateral.

• Monitored competitors' activities to keep up with industry trends.

• Evaluated the effectiveness of marketing campaigns using analytics tools.

• Tracked budgets for all marketing initiatives and provided regular updates.

• Generated ideas to increase sales through creative promotions.

• Maintained relationships with key customers through regular communication.

• Developed and implemented a comprehensive public relations strategy to increase brand awareness.

• Drafted press releases that effectively communicated company news stories to target audiences.

• Responded promptly to inquiries from the media and other external stakeholders.

• Built relationships with journalists, bloggers, influencers, and other members of the media community.

• Organized interviews for executives with television networks or radio stations.

• Coordinated photo shoots for promotional campaigns or advertisements.

• Served as the primary contact for all public relations inquiries from customers or clients.

• Coordinated venue logistics such as seating arrangements, audio-visual needs, catering services, and decorations.

• Provided onsite support during events to ensure smooth operations.

• Managed registration process for attendees of events.

• Scheduled speakers, performers, and other personnel for events.

• Drafted contracts with vendors and suppliers related to the event.

• Monitored expenses associated with the event planning process.

• Responded promptly to inquiries from potential sponsors or partners regarding upcoming events.

• Conducted outreach to local community leaders and progressive organizations and assisted with local and regional on-site events.

Marketing Manager, grieBO Media, May 2009 - June 2013 Baltimore, MD

• Conducted customer research to gain insights into consumer behavior.

• Maintained relationships with key customers through regular communication.

• Researched emerging technologies in digital marketing space.

• Worked with management team to oversee and monitor marketing strategy.

• Developed and supervised marketing campaigns and events to maximize income and achieve audience targets.

• Conducted thorough market research to obtain detailed understanding of consumer needs and trends.

• Planned advertising campaigns for online, print, and other mediums.

• Assessed projects against budgets and timelines, keeping team and assignments on task.

• Cultivated business partnerships to build lasting relationships with internal and external parties.

• Interviewed and hired talented individuals to add value to the marketing and multi-media team.

• Oversaw all aspects of event planning, including venue selection, catering arrangements, transportation logistics, audio and visual services and vendor contracts.

• Sourced suppliers for decorations, equipment rental, entertainment and other services required for the event.

• Negotiated pricing with vendors to ensure the best value was achieved within budget constraints.

• Ensured compliance with local health and safety regulations during set up and throughout the duration of the event.

• Provided technical support during rehearsals and performances as needed.

• Responded promptly to inquiries from sponsors or other parties involved in the event.

• Created post-event reports summarizing attendance figures and feedback from participants.

• Collaborated with producers, directors, and other videographers on creative approaches to each project.

• Worked closely with clients to ensure their vision was achieved throughout the video production process.

Assistant Branch Manager, Operations, Bank-Fund Staff FCU at the World Bank, June 2002 - May 2009

Washington, D.C.

• Ensured compliance with all regulatory requirements related to branch operations.

• Managed daily activities of the branch including staffing, goals, financial reporting, cash management, customer service delivery, security protocols and risk mitigation.

• Monitored staff workflow to ensure accuracy in processing transactions and adherence to established timelines.

• Resolved escalated customer complaints in a timely manner while maintaining excellent customer relations.

• Created reports on daily deposit activity, teller cash levels, ATM balancing results, loan originations and other key metrics for executive review.

• Assisted customers with complex transactions including loan applications, deposits and withdrawals and account transfers.

• Developed training plans for newly hired employees as well as ongoing professional development programs for existing staff members.

• Conducted performance reviews of staff, identified improvement areas, and provided feedback and coaching to enhance productivity.

• Analyzed current processes within the branch to identify opportunities for improved efficiency.

• Performed periodic audits of the branch's internal controls systems to detect errors or irregularities.

• Counted and balanced currency in cash vault to ensure accuracy of funds.

• Verified cash orders from banks, armored carriers, and Federal Reserve Banks.

• Prepared deposits for shipment to the Federal Reserve Bank or other banks.

• Maintained records of all transactions in accordance with company policy.

• Investigated discrepancies between actual cash count and general ledger balance.

• Identified worn or damaged currency notes for replacement or destruction.

• Conducted risk assessments to identify areas of noncompliance or vulnerability.

• Assisted with the opening of new accounts and processed account maintenance requests.

• Supervised a team of fifteen staff members to ensure quality customer service.

• Provided support to bank personnel in resolving customer inquiries.

• Maintained confidentiality of all banking records and transactions.

• Monitored daily activities within the branch including cash flow management, teller transactions, account openings and closings.

• Resolved customer complaints promptly and efficiently while ensuring excellent customer service standards.

• Assisted in developing marketing plans for new products and services offered by the bank.

• Coordinated with other branches regarding transfers of funds between accounts.

• Managed the day-to-day operations of the branch including scheduling, staffing, budgeting.

• Facilitated weekly meetings with senior management personnel from other branches to share best practices.

• Served as a liaison between customers and upper management when needed for complex matters or disputes resolution.

• Verified cash by balancing cash drawers and maintaining cash count records.

• Assigned duties to employees and examined work for accuracy, neatness, and timeliness.

• Worked cross-functionally to plan and establish branch goals, supporting strategic objectives. EDUCATION AND TRAINING

MBA

Business Administration and Management, University of Maryland Global Campus, College Park, MD

Bachelor of Science

Business Management, Bowie State University, Bowie MD ACTIVITIES AND HONORS

• Board Member - St. Peters Adult Learning Center, Baltimore Maryland

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