Customer Service & Data Entry Specialist

JILLIE PINEDA SHAMERI

**** ***** **. *******, ********, 48239 313-***-****

**********@*****.***

As a dedicated and versatile professional, I am eager to contribute my skills and knowledge. My passion for delivering exceptional service and my attention to detail make me an ideal candidate for your team. I am committed to fostering positive relationships and ensuring customer satisfaction, and I am excited about the opportunity to bring my expertise to your organization.

SKILLS AND ABILITIES

Proficient in time management, computer literacy, and rapid learning. Demonstrates responsible, patient, and competent work ethic.

EXPERIENCE

All Beauty Supply, 29100 Plymouth Rd, Livonia, Michigan – (Sales Personnel)

August 2024- Present (more than a year)

Assisted customers with product selection, beauty supply recommendations, and general inquiries.

Handled POS transactions, returns, and exchanges with accuracy and professionalism.

Maintained store cleanliness, organized shelves, and ensured products were fully stocked.

Helped prevent loss by monitoring store activity and reporting suspicious behavior.

Provided excellent customer service, contributing to repeat customers and positive store reputation.

Supported management with inventory counts and restocking deliveries.

Xiaomi Philippines, Tacloban City -(Product Specialist)

November 2023- March 2024

Drove 30% sales growth through expert product knowledge and training.

Mecprego International, Kuwait – (Domestic Worker)

October 2021- June 2023

Strong communication skills, enhancing family dynamics and trust.

Proven ability to manage time effectively for optimal productivity.

Freight Processing Outsourcing Service Inc, Tacloban City, Philippines – ( Data Entry Operator)

April 2019- June 2021

Implemented quality checks, enhancing data integrity and reliability.

Streamlined data entry processes, reducing errors by 30%.

Managed sensitive information with utmost confidentiality and care.

Collaborated with cross-functional teams to optimize data flow.

EDUCATION

International Institute of Computer Science Administration (ICSA), KUWAIT 2022

Office Management Course

Organizational Skills, Software Proficiency (Microsoft Office, Google Workplace), Communication, Record Keeping and Office Equipment Operation.

Leyte Colleges, Tacloban City Philippines 2019

Bachelor of Secondary Education Major in Mathematics

Mastery of core mathematical principles and advanced topics.

The ability to not only know math but also how to teach effectively to others.

Practical skills for managing and engaging diverse student populations.

The ability to design effective lesson plans and create meaningful assessments.

COMMUNICATION

Demonstrated effective listening skills when others communicate, actively asking questions to enhance comprehension and maintaining a respectful attitude towards diverse perspectives through genuine interest and engagement.

SKILLS

Customer Service & Sales

Cash Handling & POS Operation

Inventory & Stock Management

Product Knowledge (Beauty & Hair Supplies)

Communication & Teamwork

Problem-Solving

Time Management

Store Organization & Merchandising

REFERENCES

Charlie Khang Owner of All Beauty Supply +1-734-***-****

Maricel, Manalo ICSA Kuwait Instructor +(965-***-*****

Arthur Binghoy Project Supervisor of FPOS +(63-951-***-****

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