Customer Service & Logistics Operations Lead

Eden Abdool-Motz

Delray Beach, FL 646-***-**** **********@*****.***

Professional Summary

Results-driven customer service and operations professional with 15 years of experience in the trucking and logistics industry. Proven track record managing high-volume communications, resolving complex customer issues, and coordinating cross-functional office operations. Recognized for composure under pressure, meticulous attention to detail, and the ability to build strong working relationships with customers, drivers, and internal teams. Seeking a customer service or administrative support role where deep operational experience and a client-first approach deliver measurable impact.

Professional Experience

Customer Service Lead / Operations Support

TGT Trucking Inc. Valley Stream, NY / Delray Beach, FL 2011 – 2026

Served as the primary customer-facing representative for a multi-location trucking operation, managing inbound inquiries from customers, dispatchers, and drivers across phone and email channels.

Resolved shipment tracking issues, delivery discrepancies, missing freight, and time-sensitive service failures, consistently maintaining high customer satisfaction under pressure.

Acted as a communication hub between customers, drivers, and dispatch teams, relaying load details, status updates, and scheduling changes with accuracy and urgency.

Processed high daily call and email volume while triaging priorities and ensuring no issue fell through the cracks.

Cross-trained in accounting functions including billing and payroll support, stepping in seamlessly during staff shortages to maintain uninterrupted operations.

Maintained detailed records of customer interactions, issue resolutions, and follow-up actions to ensure accountability and service continuity.

Contributed to a collaborative office environment by supporting workflow coordination and filling operational gaps proactively.

Core Competencies

Operations & Communication

Customer Service & Client Relations Phone & Email Communication High-Volume Call Handling

Dispatch & Driver Coordination Shipment Tracking & Logistics Support Escalation & Conflict Resolution

Office & Administrative

Data Entry & Record Keeping Billing & Payroll Support Multitasking & Prioritization

Microsoft Word, Excel & Outlook Fast & Accurate Typing Cross-Functional Office Support Professional Strengths

15+ years of consistent tenure demonstrating reliability and commitment Calm, professional demeanor in high-pressure, fast-paced environments Quick to learn new systems, tools, and procedures Strong team ethic with proven ability to work independently

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