Assistant Store Manager & Retail Leader
Resume:
LaCandice Armstrong
Bessemer, AL *****
*******@******.***
Work Experience
Manager in Training (MIT)
City Gear - Birmingham, AL
October 2023 to Present
The Manager in Training is responsible for assisting the Store Manager regarding overall operations and administrative duties. The Manager in Training is knowledgeable in each product area or department in our store. Assists in determining the methods and approaches necessary to accomplish the store’s goals and initiatives. Upholds policies, procedures and standards listed in the visual manual. They must fully promote each sale and/or promotion. Serves as an ambassador of Hibbett I City Gear creating a unique customer experience helping to acquire and retain long-time customers. The Manager in Training is passionate about giving outstanding customer service and promoting the merchandise in stores. The Manager in Training assumes supervisory control in the Store Manager’s absence and is trained in the Store Manager’s Responsibilities.
Assistant Store Manager (ASM)
Mavis - Birmingham, AL
January 2020 to Present
The Assistant Manager is responsible for assisting customers with tire selections and under-car repair services needed. This is a sales oriented position requiring prior sales experience in products/services requiring up selling techniques. Knowledge of repairs and the automotive industry a plus. Excellent interpersonal skills are required to be successful; as well as, outgoing, personable, and success oriented. CSA - Customer Service Associate
NTB - National Tire & Battery - Birmingham, AL
June 2018 to Present
• The role of the customer service advisor is to sell tires, tire related services, and mechanical services in a TBC Corporation retail store.
• The customer service advisor is responsible for assisting the customer in selecting the appropriate services and products necessary for the safe and efficient operation of the customer’s vehicle, in compliance with TBC Corporation’s policies and procedures.
• The sales associate assists management in all the responsibilities of managing a TBC Corporation location.
Customer Service Assistant
The Birmingham News - Birmingham, AL
October 2011 to July 2019
A Service Assistant is responsible for helping customers and clients with enquiries, providing information and assisting with customer complaints and problems dealing with their accounts. Accounting Clerk
The Birmingham News - Birmingham, AL
September 2008 to July 2011
1. Processing of recording financial transactions pertaining to a business. The accounting process includes summarizing, analyzing, and reporting concise summary of financial transactions over an accounting period, summarizing a company's operations, financial position, and cash flows. Education
Bachelor's degree in Biology
The University of Alabama at Birmingham - Birmingham, AL August 2010 to May 2013
College Degree in Biology
Lawson State Community Colleg - Birmingham, AL
January 2008 to May 2010
Skills
• Customer service
• Customer support
• Custodial experience
• Research
• Microbiology
• Retail sales (10+ years)
• Store Management Experience
• Automotive Repair
• Upselling
• Vehicle Maintenance
• Assistant Manager Experience
Languages
• English - Expert
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