Dedicated Customer Service Team Player
Resume:
Teresa Prince
**********@*****.***
Forney, TX
.
SUMMARY
A hardworking, solution-focused customer service professional recognized as an enthusiastic team player
dedicated to enhancing organizational goals and objectives. More than 20 years’ experience working in
fast-paced service environments with an extensive and an impressive record of achievements within all
aspects of customer service across diverse industries.
SKILLS
Communication
Time Management
Office Skills
Problem Solving
Teamwork
Organizational
Adaptive
Detail Oriented
Customer Service
Process Improvement
Listening
Interpersonal
EXPERIENCE
04/2024 - Current
10/2023 – 04/2024
4/2021 – 5/2022
Globe Life & Accident Insurance Company
Customer Service Advocate
Answers incoming calls, chats, and emails from customers and provides troubleshooting support as needed. Also conducts outbound calls, chats, emails, and other customer interactions to meet established departmental goals.
Promotes consistent and excellent customer relations and loyalty by using effective information-gathering and problem-solving techniques in accordance with established company guidelines.
Resolves service issues by clarifying customer complaints and concerns, identifying root causes, and selecting the best solution while using established company problem-solving techniques, tools, and applications to ensure timely and appropriate handling of requests.
Opens, maintains, and updates customer accounts in accordance with established company guidelines. Resolves billing inquiries and processes account adjustments related to payments or credits for service-related issues.
Serves as a team player by supporting colleagues as needed and collaborating to discuss and develop effective solutions to customer or operational issues.
Develops and maintains positive relationships with all customers, both new and existing. Performs additional duties related to job functions and proactively seeks value-added tasks during periods of low call volume.
Smithrx(PBM)
Patient Assistant Specialist
Assist members in applying & renewing patient assistance programs.
Partnering with manufactures & provider offices to ensure patients receive assistance and discounts on medication.
Ensure medication is provided in a timely manner with no interruptions to the patient’s therapy.
Huron Group
Financial Analyst
Responsible for calling the patient to confirm the patient demographics and insurance information as well as collecting patient liabilities prior to service for Cardiology, Radiology, Urology, Neuroscience, Neurology, Heart Center and/or Mental Health.
Responsible for verifying the patient insurance plan with the insurance provider, obtaining authorizations for the patient visit or procedures if required.
12/2018 - 4/2021
Baylor Scott & White Health
Access Services-Insurance Verification
Verification of Insurance Benefits and Coverage for upcoming procedures.
Speak one-on-one with insurance carriers and patients prior to service for Cardiology, Radiology and/or Mental Health).
TRAINING & CERTIFICATES
2/2023 – 2/2025
1/2023 - 2/2025
8/2011 - 3/2012
9/1980 - 6/1982
Registered Technician Trainee
Registration # 351414
Texas State Board of Pharmacy
Adjuster – All Lines
License # 2951258
Texas Dept of Insurance
Sterile Processing Certificate
President List, 4.0 GPA, Perfect Attendance
Medvance/Fortis Institute, Grand Prairie, Texas
Secretarial Certificate
Gary Area Career Center, Gary, Indiana
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