Administrative Assistant and Peer Counselor
Resume:
Desi Williams
Administrative Assistant
Bellingham, WA 98229 +1-360-***-**** ****.************@*****.*** Professional Summary
Industrious Administrative Assistant and Peer Counselor seeking Administrative Support or Peer Support position. Work Experience
Co-Founder & Administrative Manager
Mystic Mischief Collective Bellingham, WA
October 2024 to Present
• Co-founded Mystic Mischief Collective, a small business providing divination services at local events and markets.
• Lead administrative operations including scheduling, communications, documentation, and coordination with vendors and event organizers.
• Manage customer relations and client intake, ensuring positive service experiences and consistent follow-up.
• Develop marketing strategies and create social media content to promote services and expand brand visibility.
• Coordinate logistics for community events, pop-ups, and collaborative programming.
• Track expenses and assist with financial planning to support sustainable business growth.
• Collaborate with partners to design new services, outreach initiatives, and community-focused offerings. Office Manager
United Church of Ferndale Ferndale, WA
October 2023 to Present
• Coordinate daily office operations, communications, and visitor support for the congregation and wider community by answering multi-line phones, and greeting and directing calls, visitors, and congregants.
• Perform administrative tasks including data entry, word processing, record ordering, scanning, printing, faxing, and physical and electronic filing.
• Complete office management tasks such as ordering supplies, preparing correspondence, and coordinating with administrative staff.
• Maintain office systems, supplies, and administrative procedures.
• Support clergy through document preparation, scheduling, and recordkeeping.
• Produce weekly worship content (bulletins, slides, newsletters) and maintain the church website.
• Oversee the church’s public shower and laundry program. Gas Station Attendant/Cashier
Urban Market Bellingham, WA
August 2024 to November 2024
• Handled cash register operations and accurately processed fuel and retail transactions.
• Provided customer service and addressed basic inquiries in a fast-paced environment.
• Restocked merchandise and maintained store and restroom cleanliness.
• Monitored fuel levels and reported maintenance or refill needs to management. Direct Support Professional
Ambitions Bellingham, WA
June 2023 to October 2023
• Provided direct care, personal assistance, and community support for adults with disabilities.
• Assisted with daily living tasks, mobility, appointments, and medication administration.
• Followed individualized care plans and documented health, behavior, and progress accurately.
• Ensured safety through crisis response, de-escalation, and hazard awareness. Residential Aide
Lifeline Connections Bellingham, WA
August 2022 to February 2023
• Oversaw overnight safety, supervision, and rule compliance in a men’s recovery residence.
• Administered medications and recorded behavioral and medical observations.
• Responded to crises and followed established emergency and de-escalation procedures.
• Maintained a clean, orderly environment through routine housekeeping tasks. Overnight Shelter Monitor
Friendship House Burlington, WA
April 2022 to August 2022
• Monitored resident safety overnight and enforced shelter policies in a low-barrier environment.
• Completed intakes, maintained documentation, and responded to crises with de-escalation and conflict mediation.
• Performed facility checks, housekeeping tasks, and supply management to maintain a safe, clean space. Work Study Office Assistant
Western Washington University Bellingham, WA
January 2022 to August 2022
• Provided front-desk and virtual support by answering calls, managing Zoom drop-ins, and directing students to appropriate resources.
• Scheduled appointments and maintained calendars for Academic Support Coordinators through Microsoft Outlook.
• Supported office operations using Microsoft Office and Teams for communication, scheduling, and document management.
Taxi Dispatcher
Red Cab Blaine, WA
May 2021 to March 2022
• Answered incoming calls, gathered ride details, and provided clear information to customers.
• Dispatched drivers promptly and efficiently, coordinating routes and managing real-time updates.
• Scheduled ride reservations and maintained accuracy in a shared digital calendar.
• Processed card payments securely using the Square Pay system.
• Developed a dispatch manual to improve workflow consistency and support new staff training. Program Assistant
The Arc of Whatcom County Bellingham, WA
June 2016 to December 2019
• Provided support for GIDES Program Coordinator and program operations.
• Performed administrative tasks including data entry, word processing, record ordering, scanning, printing, faxing, and electronic filing. Created documents, including instituting an Administrative Assistant Manual. Conducted internet research to gather information for staff and program needs.
• Provided receptionist support by answering multi-line phones, and greeting and directing calls, visitors, and clients.
• Completed office management tasks such as ordering supplies, preparing correspondence, and coordinating with administrative staff.
• Distributed program materials, and took minutes during meetings. Interned June 2016 through August 2016. Rehired twice in March 2017 to October 2017 and February 2019 to December 2019 for strong administrative performance, reliability, and rapport with staff and program participants. Only let go due to budget constraints.
Administrative Assistant
Whatcom Dispute Resolution Center Bellingham, WA February 2018 to August 2018
• Served as front desk receptionist, answering multi-line phones, greeting clients, and directing inquiries.
• Managed incoming emails and forwarded messages to appropriate staff members.
• Supported staff with administrative tasks, scheduling needs, and miscellaneous projects.
• Maintained a professional, welcoming environment for clients seeking mediation and conflict-resolution services. Education
Psychology (Bachelor's degree)
Washington State University Remote
September 2025 to Present
Psychology (Bachelor's degree)
Western Washington University Bellingham, WA
September 2020 to May 2022
transferred to Washington State University Global Campus Psychology (Associate in Science (AS))
Whatcom Community College Bellingham, WA
September 2018 to August 2020
Administrative Assistant (Associate in Science (AS)) Bellingham Technical College Bellingham, WA
September 2014 to August 2016
Skills
Record keeping Social Media Management Zoom Web Design Administrative experience within non-profit industry Mailchimp Correspondence management Caregiving Multi-line phone systems Databases Microsoft Outlook Office supply management Blogging Meeting scheduling POS Mail processing Google Suite Computer Skills Photocopying Data collection Website maintenance Google Docs Microsoft Powerpoint Confidential information handling Scanning Attention to detail Spreadsheet design Phone etiquette Harm reduction Time Management Office equipment routine maintenance Typing Data entry Office management Microsoft Word Leadership Sales Microsoft Access Adobe Photoshop Cash register Dispatching File organization Word Processing Appointment scheduling Calendar management Cash Handling Administrative experience - Administrative experience (6–10 years) Administrative Support Database management WordPress Presentation preparation Front desk 75 WPM Communication skills Computer literacy Computer operation Proofreading Driving Microsoft Publisher Document management Report preparation Faxing Excel Organizational skills Crisis Management Spreadsheet filtering Spreadsheet formulas Customer service Google Workspace Trello Customer inquiry handling Conflict management Writing Skills Clerical Experience Slack Windows Developmental Disabilities Experience Retail sales English Interpersonal skills Filing Microsoft Excel Customer complaint resolution Spreadsheet charts Report writing Greeting customers Customer support Microsoft Office Phone answering Certifications and Licenses
Microsoft Office Specialist
Certified Peer Support Specialist
November 2024 to Present
CPR Certification
First Aid Certification
Driver's License
January 2022 to November 2027
Food Handler Certification
Groups
Bellingham Queer Collective
June 2024 to Present
Member since opening
Volunteer Greeter since June 2025
Affinity Group Leader since September 2025
• Chronic and Iconic - support group for people dealing with chronic health issues
• Sacred Misfits - activity group surrounding marginalized spiritualities Additional Information
Authorized to work in the US for any employer
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