Client-Focused Front Desk and Service Support

CARL DWAYNE SAMSON

Seattle, WA ****************@*****.*** 206-***-****

PROFESSIONAL SUMMARY

Business major and client-focused service professional with more than four years of combined front desk, customer service, and hospital support experience. Skilled in building rapport, protecting confidential information, de-escalating concerns, documenting interactions, maintaining safe environments, and coordinating requests with team members. Brings a calm, respectful approach and a strong interest in housing stabilization, independent living support, and helping tenants maintain long-term housing. CORE SKILLS

Client engagement and rapport building • Conflict de-escalation • Confidentiality and discretion • Accurate documentation and record handling • Resource connection and service support • Team coordination • Culturally respectful communication • Unit cleanliness and safety • Microsoft Office, Excel, and Google Workspace EXPERIENCE

Front Desk Assistant Holman Library Oct 2022 - Present

• Support patrons from varied backgrounds by listening to their needs, answering questions, and connecting them with appropriate resources and services.

• Resolve concerns calmly while following policies, maintaining professional boundaries, and protecting confidential patron information.

• Document checkouts, returns, holds, fines, and account updates accurately in library systems.

• Balance in-person, telephone, and computer-support requests while coordinating with coworkers to provide consistent follow-through.

• Assist patrons with printing, scanning, online forms, and basic technology needs so they can complete time-sensitive tasks. Team Member Jamba Juice Dec 2024 - Present

• Build rapport with customers in a fast-paced setting and respond respectfully to a wide range of communication styles and needs.

• De-escalate concerns by listening, clarifying the issue, explaining options, and involving a supervisor when appropriate.

• Follow food-safety, sanitation, opening, and closing procedures and help maintain a clean and safe environment.

• Train new employees on service expectations, workflow, communication, and policy compliance. Environmental Services Janitor Valley Medical Center Oct 2024 - Mar 2026

• Cleaned and sanitized occupied and unoccupied patient rooms while respecting privacy and following hospital infection-control and safety procedures.

• Disinfected tools, equipment, and high-touch surfaces and addressed room-condition needs carefully and consistently.

• Coordinated with hospital staff, communicated room needs, and completed assigned tasks carefully around people with varied medical and support needs.

SELECTED PROJECTS

Business Data Analysis Project Green River College 2025

• Cleaned, organized, and analyzed business datasets using Excel and Google Sheets, then created charts and dashboards to communicate findings.

• Collaborated with classmates, divided responsibilities, and presented recommendations based on operational trends and performance data.

Stock Market Portfolio Analysis Project Green River College 2025

• Evaluated portfolio performance, risk, and return across industries using historical data and financial ratios.

• Prepared a clear written and visual presentation explaining conclusions and recommendations to classmates and instructors. EDUCATION

Green River College Associate Degree, Business Expected Jun 2026 Dean's List Coursework: Psychology, Microeconomics, Business Statistics, Data Analysis, Business Finance, and Management ADDITIONAL INFORMATION

Languages: English and Vietnamese Availability: Full-time day shift

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