Public Administration & Regulated Operations Leader

KATHLEEN M. STERKEL

Almont, MI ***** • 586-***-**** • ********@*****.***

EXECUTIVE SUMMARY

Executive-level administrative leader with 30+ years of experience managing complex, compliance-driven operations and direct public-sector governance through elected service as an Almont Township Trustee. Strong foundation in public administration, policy development, budgeting, and community engagement. Proven ability to interpret and apply state and federal regulations, strengthen internal controls, and lead high-volume processes with accuracy, structure, and accountability. Currently completing an MPA (May 2027) and inducted into Pi Alpha Alpha for academic excellence and commitment to ethical public service. CORE COMPETENCIES

Regulatory Compliance • Public Administration • Budget Development • Policy Implementation Operational Oversight • Community Engagement • Risk Assessment • Strategic Planning Process Improvement • Stakeholder Communication • Training & Leadership PROFESSIONAL EXPERIENCE

Senior Loan Officer

Union Home Mortgage Corp., Rochester, MI 2016–Present

Lead high-volume, regulated operations requiring precise application of state and federal guidelines.

Specialist in One-Time Close construction lending and complex loan products

(Conventional, FHA, VA, RD, Jumbo, 203k rehab, investment rehab, non-warrantable condo).

Strengthen internal controls, improve workflow efficiency, and support consistent service delivery.

Drive business development, partner engagement, and community-focused educational events.

NMLS #288767.

Senior Loan Officer

First State Bank, Clinton Township, MI 2011–2016

Directed retail sales management, program development, and staff training.

Specialized in 203k rehab, MSHDA, FHA, VA, Conventional, and Jumbo programs.

Led marketing, recruiting, and community outreach initiatives. Branch Manager

John Adams Mortgage 2010–2011

Oversaw branch operations, retail sales development, and government loan programs.

Managed new business development and MSHDA product delivery. Senior Loan Officer

Bank of America Home Loans 2009–2010

Delivered homebuyer workshops and training for realtors and builders.

Specialized in MSHDA, 203k, government, construction, and jumbo loans.

Provided credit counseling and loan modification support. Manager of Sales / Senior Loan Officer

Countrywide Home Loans 2002–2009

Managed sales teams and operational performance.

Specialized in construction financing, government programs, MSHDA, and Jumbo products.

Led marketing and new business development.

Township Trustee (Elected)

Almont Township 1992–1996

Responsible for administration, legislation, and general budget development.

Served on Park Board and chaired Strategic Planning Committee.

Organized and led a public town hall to engage residents in shaping the township’s Master Plan.

Contributed to long-range planning, policy development, and community-level governance.

ADDITIONAL EXPERIENCE

Girl Scouts of Southeastern Michigan Advisor, Juliette Low Chair, Service Unit Manager

(1990–Present) Leadership development, community engagement, event planning, and liaison responsibilities across multiple troops.

FSI Financial Services, Inc. Settlement & Insurance Agent (1996–2002) Loan origination, processing, closing, and P&C/Life/Health/Disability insurance sales. Heinzman’s Heidelberg General Manager (1994–1996) Staff leadership, business development, and event management for large-scale operations. EDUCATION

Master of Public Administration (MPA) Concentration Local Government– Expected May 2027 Oakland University, Rochester, MI

Bachelor of Science, Public Administration / Public Policy – 2024 Oakland University, Rochester, MI

Pi Alpha Alpha National Honor Society for Public Administration – Inducted March 12, 2026

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