Customer Support Specialist - Healthcare Operations

Aiman Uppal

Customer Support Specialist Customer Service Healthcare Operations

Professional Summary

Customer-focused professional with 3 years of medical assistant experience supporting patients through high-volume communication, problem resolution, documentation, and coordination. Skilled at building trust, handling confidential information, managing competing priorities, and delivering empathetic service. Seeking to bring strong communication and problem-solving skills to Amazon Customer Support Specialist – Shopbop.

Professional Experience

Medical Assistant Reliance Healthcare Bear, DE

Aug 2023 – Mar 2025

• Provided professional customer service to patients by phone, in person, and through electronic communication.

• Resolved questions and concerns by actively listening, identifying needs, and providing accurate guidance.

• Managed scheduling, follow-ups, records, and administrative tasks while maintaining accuracy.

• Documented customer information securely and followed privacy and confidentiality standards.

• Collaborated with healthcare teams to ensure timely communication and excellent service.

Education

University of Delaware — Bachelor of Science, Biology

Expected 2026

Delaware Technical Community College — Associate of Science, Biology

GPA: 3.9

Skills

Customer Service • Verbal & Written Communication • Problem Solving • Data Entry • Case Documentation • Conflict Resolution • Multitasking • Microsoft Office • Remote Communication Tools • Confidential Information Handling

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