PMP-Certified Technical Project Manager

Marcus Sanders

******.*.******@*****.*** 310-***-****

Professional Strength

Project Management Technical Project Management Project Budgeting Project Coordination Product Management Hardware Installation Change Management Vendor Management Project Scheduling Production Planning Jira Smartsheet Python Microsoft Projects Suite OnePlan Confluence Power Bi Adobe Suite Core Competencies

PMP-certified Project Manager with 7+ years of experience leading cross-functional initiatives across retail technology, hardware installations, and operational programs. Experienced in project planning & scheduling, stakeholder management, risk mitigation, executive level reporting, and process improvement across enterprise environments. Proven success supporting large-scale deployment projects, building project documentation, coordinating supplier and customer commitments. Strong background in cross-functional collaboration. Skilled in Waterfall and Hybrid, delivery models with a strong focus on communication, operational efficiency, and program management best practices. Experience in majority PM reporting platforms, Microsoft suite, G-suite, and Adobe suite.

Professional Experience

Cartwright Agency September 2024 – February 2025 Associate Integrated Producer

• Supported end-to-end project coordination across internal teams, vendors, and client stakeholders to ensure alignment with scope, schedule, budget, and delivery requirements

• Maintained production schedules, tracked deliverables, and supported change management activities across multiple concurrent workstreams to ensure successful project execution

• Collected, organized, and reported project data including bids, budgets, financial forecasts, and production updates to maintain schedule visibility and reporting accuracy Diageo/Cîroc - Rebrand Campaign

• Collected and analyzed shifting production data across 4 behind-the-scenes interviews over 3 countries in alignment with evolving deliverables

• Co-managed $3.8M in assets and aligned creative operations with budget structure and historical campaign goals

• Implemented documentation process to monitor key metrics and improve communication across internal departments Compass Digital February 2022 – July 2024

Technical Delivery Manager

Program: Centric OS Deployment and Project Management

• Supported enterprise-wide Centric OS platform conversion and data migration projects for multi-location clients, coordinating implementation activities, CX issues, project schedules, and stakeholder communication to ensure successful cutovers.

• Created implementation documentation, deployment procedures, and end-user training materials while maintaining project artifacts in alignment with PMO governance standards to support installation readiness, customer transition, and long-term operational success.

• Tracked project milestones, adoption metrics, risks, and project status throughout the implementation lifecycle, providing regular updates to stakeholders and supporting informed decision-making through project closeout. Program: Boost/Thrive Application Adoption

• Initiated end user customer experience (CX) discussions and incentives that improve product adoption among campus population by 15% at a major university that helped solidify new business

• Manage multiple vendors and clients on separate initiatives while managing escalations and blockers to complete project on time

Technical Delivery Specialist

• Analyzed adoption data trends to identify patterns and target CX improvements that increased engagement by 15%

• Managed multiple concurrent projects across campuses, handling cross-team communications and reprioritizing deliverables based on scope shifts

• Supported reporting object updates and initiated new performance tracking workflows across decentralized teams

• Managed diverse projects with budget allocations ranging from $50K to $200K Malin Asset Management March 2021 – November 2024 Property Manager

• Managed multiple property repairs, renovation projects, and client requests by coordinating vendors, balancing priorities, and keeping work on schedule.

• Oversaw vendor selection and onboarding for EV installation projects, leading the bidding process, reviewing proposals, and creating standard procedures to support future rollouts.

• Worked directly with clients, tenants, and vendors to resolve issues, improve communication, and develop processes that increased consistency and efficiency across the organization. Gap Inc. San Francisco, CA. September 2018 – February 2022 Technical Project Manager

Program: Store of the Future customer experience testing

• Organized and scheduled 4 concurrent installation initiatives, collaborating with store teams and marketing teams with competing priorities in a mixed waterfall/hybrid environment.

• Led network remediation initiatives, enhancing bandwidth for rapid customer testing

• Conducted product research to provide contingencies and inform product leadership decisions around hardware and maintaining program ROI.

• Partnered with marketing, product, engineering teams to expedite the pilot of a new CX within one month. Program: Old Navy self-checkout deployment

• Developed business case and cost-benefit analysis for product teams, saving $400k in hardware replacements during n global shortage

• Lead analyst team to in floor designs, constructing individualized install plans for each site at scale, reinforcing a model I pioneered saving company time and resources

• Collaborated closely with cross functional teams to mitigate risk and ensure successful vendor installs Program: Pandemic rapid response initiative

• Led three concurrent hardware deployment and construction initiatives, vital in resuming and sustaining business operations

• Spearheaded sourcing and deployment strategies, enabling 150+ stores to stay operational with safe working conditions and adherence to social distancing protocols.

• Ran year-end program retrospectives with key leadership, pinpointing program successes, and areas for improvement. Business Analyst / Jr. Project Manager

Program: Point of sale and network refresh for 2,600 stores across North America

• Led scope definition and piloted the conversion of back-of-house management hardware from tablets to PCs across all 1,100 Old Navy stores in the US.

• Partnered with Brand Ops, Product and Real-estate teams to formulate new unified technical and visual merchandising standards for stores throughout the U.S. and Canada.

• Produced weekly reports for POS hardware deployment across 2k+ stores, illuminating opportunities and optimizing the efficiency of technical hardware rollout

• Established and led streamlined communication strategies, bolstering the success rate of network remediation deployment to 2K+ North American stores by 25% percent. Apple Inc. San Francisco, CA. November 2015 – September 2018 Technical Merchandising Lead

• Organize and lead ad hoc overnight visual store layouts and banner replacements at core store and assist with various major new store opens throughout the surrounding Bay Area

• Lead dedicated in-store team of 10 associates in maintaining highly detailed visual, fixture and inventory standards

• Managed device imaging and inventory for a store of 100+ associates

• Created technical process and troubleshooting documentation for internal and external teams

• Prepared daily technical summary for management and inventory teams Education, Certification & Training

• Project Management Professional Certification – PMI®

• The Product School – Product Management Certification

• UX Design Certification

• Satna Monica College A.S.

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