Decisive Executive Admin & Real Estate Agent
Resume:
P A T R I C I A A .
B U T L E R
Decisive Executive Administrative Assistant provides high-level
administrative support in fast-paced and dynamic environments. Brings in- depth knowledge of people, processes and systems, expertise in decision- making and complex problem resolution. Skillful in prioritizing workflows and managing competing tasks with grace and efficiency. Well-organized and knowledgeable Customer Advocate Specialist staying calm under pressure and quickly resolves customer complaints. Offering skills in call control, order management and team collaboration. Effortlessly engage customers with good communication skills to boost satisfaction and build loyalty. Business Administration
San Jacinto College, Pasadena, TX
This course provides an introduction to the fundamental principles and practices of business administration. Students examine key business functions, including management, marketing, finance, accounting, human resources, and operations. Emphasis is placed on organizational decision- making, leadership, communication, ethical business practices, and strategic planning in a global business environment. Through case studies, projects, and practical applications, students develop the analytical and problem- solving skills necessary for success in business organizations. The course serves as a foundation for advanced study in business-related disciplines. February 2004
Real Estate
Kaplan School of Real Estate, Houston, TX
May 1980
High School Diploma
J Frank Dobie High School, Pasadena, TX
3P Properties, Marshall, TX, Jan 2020 - Current
Real Estate Agent
PROFESSIONAL SUMMARY
EDUCATION
• Meet with clients to understand their real estate needs and goals
• Assist buyers in locating suitable properties
• Help sellers market and price properties effectively
• Conduct property showings and open houses
• Prepare and present purchase offers and contracts
• Negotiate terms between buyers and sellers
• Coordinate inspections, appraisals, and closings
• Maintain knowledge of local real estate markets and trends
• Develop and maintain client relationships
• Generate leads through networking, referrals, and marketing activities
• Ensure all transactions comply with legal and regulatory requirements
• Graduated top 15% of class
WORK EXPERIENCE
Marshall, TX 75670
************@*****.***
CONTACT
SKILLS
KNOW HOW SCHOOLS AND
SCHOOL DISTRICTS
OPERATE.
•
OFFICE MANAGEMENT:
SCHEDULING, FILING, AND
ORGANIZING DOCUMENTS.
•
PROFESSIONAL
COMMUNICATION WITH
STAFF, PARENTS, AND THE
COMMUNITY.
•
TECHNOLOGY: MICROSOFT
OFFICE/GOOGLE
WORKSPACE, EMAIL,
VIRTUAL MEETINGS.
•
RULES AND POLICIES
RELATED TO SCHOOLS,
PRIVACY, AND
COMPLIANCE.
•
CUSTOMER SERVICE AND
CUSTOMER RELATIONS
•
PROBLEM-SOLVING AND
CONFLICT RESOLUTION
•
RESEARCH AND
ANALYTICAL SKILLS
•
ATTENTION TO DETAIL AND
DOCUMENTATION
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TIME MANAGEMENT AND
MULTITASKING
•
• TEAM COLLABORATION
• PROCESS IMPROVEMENT
• COMPLAINT HANDLING
• TRAINING AND MENTORING
Blue Cross Blue Shield Of Texas, Marshall, TX, Nov 2017 - May 2024 Customer Advocate II
Achievement:
Marshall ISD, Marshall, TX, Nov 2012 - Jan 2017
Executive Administrative Assistant
Inspected properties, coordinating with appropriate stakeholders on assessments and repair work.
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Conducted market research and analysis to stay updated on local real estate trends, property values and market conditions.
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• Contacted clients to initiate or follow-up on real estate transactions. Answered questions about contracts, sale terms and other real estate issues.
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• Respond to customer inquiries by phone, email, web, or in person.
• Research and resolve complex or non-routine customer issues.
• Document customer interactions accurately.
• Process adjustments, corrections, or account updates.
• Coordinate with internal departments to resolve customer concerns.
• Handle priority inquiries and special projects.
• Track customer complaints and ensure resolution. Recommend process improvements and report recurring issues to management.
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• Maintain productivity, quality, and service standards.
• Assist with training new employees and cross-training coworkers. Received highlight of the month for going above and beyond for customer service
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• Was promoted to solve difficult cases
• High level of confidentiality
Crucial role in ensuring the asst. superintendent's office runs efficiently and that communication flows smoothly across different departments.
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liaison between the asst. superintendent and the public, school board members, or community leaders.
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Strong organizational, communication, and problem-solving skills are essential for this position.
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• Planned executive air travel, hotel accommodations, and meeting agendas. Drafted and edited correspondence, reports and presentations for managerial staff.
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Reconciled and monitored executive expense budget through regular audits.
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Drafted and edited correspondence, reports and presentations for senior business leaders.
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