Java Software Engineer II - Networking

Phone: 401-***-**** E-Mail: *********@*****.*** JWS

Jeffrey W. Spicer

*** ***** ** ********* ******, CT 06250

Objective

Experienced problem solver with a passion for learning and growth seeking a development position where my knowledge, skills, and attention to detail will be utilized to their utmost potential towards furthering the mission and goals of the company. Experience

Software Engineer II. NetNumber, Inc / Titanium Platform, LLC. Service Engineering - Lowell, MA 2017-Present

• Build and support custom Java applications for customers to work within Titanium Platform’s TITAN networking solutions for the North American region.

• Work with and maintain various routing protocols, including SIP, SS7, DNS, and HTTP, and utilize protocol analysis tools to resolve problems related to network configuration issues.

• Participate in daily stand-up meetings for multiple teams to share plans, progress, and feedback on weekly projects. Create JIRA Story, Bug, and Test tickets for required work per assigned customer application, to be updated and followed throughout the respective delivery cycle.

• Assess customers’ reports of desired changes and bug reports to be delegated amongst the team. Testing includes replicating each customer’s network environment to reproduce reported behavior and use cases, as well as to confirm resolution or completion of a bug or feature request.

• Analyze and plan the scope of work for feature requests, meeting with design engineers and project managers to clarify expectations and provide feedback to all involved parties. Collaborate in an attempt to proactively mitigate obstacles.

• Update and/or create code in java and xml in order to meet the customer’s requests for their customer signaling applications. Ensure packages and class structures are modular enough to reduce need for duplicate code and make future modifications easier to implement. Update and maintain codebase repository through use of SVN, including providing a clear and consistent change log for future engineers.

• Write and/or update Release Notes for delivery to the customer and package for deployment via Nexus. Software Developer. Meditech, Inc. Product Development - Westwood, MA 2013-2017

• Development team that built a new web-based product to bring previous Electronic Health Records software to a mobile platform for use on handheld devices (iOS and Android).

• Weekly meetings with Software Designers to build a new UI for healthcare workers to update, read, and manage patient healthcare records. Incorporate old and new functionality into a web-based client service for use on most mobile devices and browsers in a team-based effort to build a front-end interface from the ground up.

• Take functional specifications and convert them to technical specs, including analyzing potential future requirements and interactions, and raise any design concerns prior to and during coding.

• Participate in daily scrum sessions to provide updates to project leads and testers. Request additional information or resources as needed to complete each feature request. JIRA tickets created by Scrum Master to record work done and track time.

• Write code using in-house proprietary language (M-AT) to retrieve, display, and update database records of patient data. Maintain codebase via SVN and resolve conflicts between multiple branches.

• Fast-paced collaborative environment with an emphasis on individual creativity in problem solving.

• Handle confidential client data while supporting customers to ensure compliance with all HIPAA regulations.

NPE Facilitator. Tiffany & Co. Forest Hills - Cumberland, RI 2012-2013

• Work with New Product Engineering coordinators and engineers to ensure that new products are successfully launched on time and to vendors' expectations.

• Coordinate meetings between engineers and manufacturing, process ECNs, and compile monthly metrics for the department.

High School Physics Teacher, Times2 Academy - Providence, RI 2011-2012

• Implemented new "Physics First" curriculum in an inner-city school that improved student's skills in science and algebra.

• Collaborated with school-wide science fairs to drive inquiry-based learning in students with a wide spectrum of ability levels.

Technical Support Engineer, APC - West Kingston, RI 2007-2011

• Actively create proactive and reactive technical support solutions for enterprise level clients.

• Consistently recovered customer satisfaction from clients with challenging situations.

• Maintained highest individual metrics (>103%) for 3 consecutive months. Electrical Sales Specialist, Home Depot - Smithfield, RI 2006-2007

• Multitask in a fast-paced and demanding team environment.

• Volunteered for a 3-month long storewide inventory preparation project. Math and Science Tutor 2006-2017

• Successfully improved the grade performance of students in physics, algebra, and calculus.

• Three students that were on the verge of failing their classes (average <70%) finished with averages above 85%. Department Assistant, ORU Engineering/Physics Dept - Tulsa, OK 2004-2006

• Repaired and refurbished out of order printers previously deemed irreparable in conjunction with school-wide efforts to reduce expenses.

• Also provided tutoring for fellow engineering and physics students as well as grading services for professors. Skills

• Highly analytical, self-motivated development programmer.

• Flexible in an Agile work environment.

• Demonstrated troubleshooting techniques of electrical and mechanical systems.

• Effective communicator in small and large group presentations.

• Able to establish and maintain excellent rapport with clients and co-workers.

• Exploratory experience with Python and React.

• Experience with engineering and business programs, including: o JIRA, SVN, Solidworks, CADD, Matlab, PSpice, Oracle, Microsoft Office and Access. o Trained and experienced in Excel, including utilizing macros.

• Adaptable team-player

Education

Oral Roberts University 2003-2006

Successfully obtained a Bachelor of Science in Engineering Physics with a minor in Math. Rhode Island College 2001-2003

Completed 2 years of undergraduate work towards a major in Physics before transferring to ORU.

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