Detail-Oriented Claims & Data Entry Specialist

Shellie M. Jacobs

Webster, WI

Phone: 715-***-****

Email: ******.*******@*****.***

Professional Summary

Detail-oriented and dependable administrative professional with over 10 years of experience in data entry, claims support, customer service, and document management. Proven ability to maintain accuracy while processing high-volume workloads, train new employees, and communicate effectively with healthcare providers and customers. Seeking a position in data entry, customer service, or reception.

Core Skills

• Data Entry

• Customer Service

• Reception & Front Desk Support

• Claims Processing

• Medical Documentation

• Document Indexing

• Records Management

• Microsoft Excel & Spreadsheets

• Accuracy & Quality Control

• Telephone Communication

• Training & Mentoring

• Time Management

• Attention to Detail

Professional Experience

Claims Support Specialist II

Illumifin (Long-Term Care Insurance)

March 2015 – March 2026

- Processed and entered claim information accurately while maintaining high productivity and quality standards.

- Reviewed claims and supporting documentation for completeness and accuracy.

- Indexed and organized incoming documents.

- Trained new employees on data entry, document indexing, and department workflows.

- Contacted healthcare providers to obtain required medical records and documentation.

- Managed and updated spreadsheets containing new and existing claim information.

- Collaborated with internal teams to ensure efficient claim resolution and excellent customer service.

Education

Medical Office Receptionist Certification

Wisconsin Indianhead Technical College (WITC)

High School Diploma

Somerset High School

Desired Positions

Data Entry Specialist

Customer Service Representative

Receptionist

Administrative Assistant

Medical Office Receptionist

Contact this candidate