Administrative & Admissions Coordinator Professional

Summer Ullrich

Indianapolis, IN ***** +1-317-***-**** ***********@*****.***

Professional Summary

Administrative Professional with over thirteen (13) years of experience in high-volume administrative environments both in-person office and remote settings. Over ten (10) years experience in the legal field as an assistant for the corporate litigation, personal injury, estate planning, human resources, and real estate attorneys. Also, 5 plus years experience as an administrative office manager of a construction office who completed new construction and rehabilitation of older well used homes or those with fire/water damage. Most recent experience is in Admissions for Hickory who provides Substance Abuse Treatment to client's looking for a 28-day inpatient program from the client's first call to arriving at the facility and transportation to get there as needed. I am highly motivated timely and adapt well to change. Willing to relocate to: Indianapolis, IN - Indianapolis, IN Work Experience

Admissions Coordinator

Hickory Recovery Network Indianapolis, IN

October 2024 to June 2025

• Admissions Coordinator (Intake Coordinator) 10/2024 – 6/2025

• The Call Center Representative is an integral member of the Admissions team, functioning as the primary point of contact for prospective clients and referral partners.

• Under the immediate supervision of the Director of Admissions, the Call Center

• Representative will work to ensure the appropriate and timely conversion of direct inbound calls, emails, and other electronic referrals from outside providers.

• Work closely with other departments including Marketing, Medical & Clinical, and Utilization Review.

• Extensive contact via phone and email are daily expectations in a fast-paced environment assisting those seeking addictions treatment in a residential setting.

• Experience with Azzly, Salesforce, Teams, and SharePoint to store Client information and call history.

• Maintain adherence to HIPPA compliance in ALL communication regarding clients and service providers.

• Consistent, daily, engagement with clients via telephone, providing service through timely and accurate application of admissions procedures.

• Able to learn and grow in understanding of alcohol/substance use disorders and treatment options.

• Maintains strict confidentiality of client information and records without exception.

• Clarity surrounding cultural sensitivity and professional boundaries.

• Attended all staff meetings and trainings as directed by supervisor.

• Review of incoming documentation and medical records to determine appropriate Level of Care.

• Assist with training and development of new staff, and ongoing review of their work during probationary period as directed by Manager.

• Quality Review and coaching of Call Center Representative's performance.

• Assist in monitoring and distribution of incoming referrals.

• Assist in development, testing, and implementation of new processes and procedures as directed by Manager.

• Assist with arranging transportation of clients through use of State-funded services and company driver.

• Additional duties as assigned by Director of Admissions.

• Learn quickly, multi-task, and utilize effective communication skills.

• Positive demeanor and clear understanding of professional boundaries with clients.

• Dependable and punctual.

Donation Attendant

GOODWILL OF CENTRAL AND SOUTHERN INDIANA, INC. Indianapolis, IN May 2022 to August 2023

• Greet customers with donations and provide tax documentation.

• Assign categories to items based on quality standards, ensuring efficient workflow.

• Sort assign and price items as needed for the sales floor.

• Provide excellent customer service to clients both in the store and donating to Goodwill. Wares Production

GOODWILL OF CENTRAL AND SOUTHERN INDIANA, INC. Indianapolis, IN April 2022 to August 2023

• Processed and assigned pricing to inventory, meeting strict daily production quotas through efficient time management.

• Maintained quality assurance standards to optimize the sales pipeline and minimize inventory bottlenecks.

• Meet all wares production requirements and deadlines for the store. Office Manager/Administrative Assistant

SOUTHSIDE REHAB & CONSTRUCTION INC. Indianapolis, IN August 2019 to August 2023

• Answer multi-line telephone system and any questions from potential customers.

• Communicate with customer and contractors regarding deadlines for construction projects.

• Completed all administrative procedures including correspondence, calendaring reminders, and arranging travel or per diem payments to contractors.

• Utilized HRIS platforms to perform criminal background checks and manage personnel records, ensuring regulatory compliance.

• Managed Accounts Receivable, Accounts Payable, and Payroll, requiring precise data entry in Microsoft Excel and financial software.

• Facilitated Insurance Contract Review processes to ensure timely reimbursement for completed rehabilitation projects.

• Communicate with government agencies about licensing, permits and any other documents they may need to make our projects meet government standards and deadlines. Front Desk/Bar Manager

WATERFRONT HOTEL BY RAMADA Indianapolis, IN

January 2021 to April 2022

Front Desk Responsibilities (Nightly)

• Answer multi-line telephone system and make reservations for clients or answer any questions about their stay with the hotel and the surrounding area.

• Verify guest information to process client's arrivals.

• Resolving complex service disputes to ensure client satisfaction.

• Managed 10-20 employees, providing leadership in operational logistics and administrative oversight.

• Assign housekeeping their rooms to ensure that there are enough available for the day's reservations, note any clients that may be arriving prior to the 3:00 p.m. check-in time.

• Clean the reception desk and area.

• Complete laundry as needed by housekeeping.

• Complete night audit for incoming and outgoing Client's.

• Run credit cards to complete Client's transactions and deliver receipts to their rooms. Bar Manager Responsibilities:

• Assist in reopening the hotel bar

• Manage employees that work within the bar and event center.

• Ordering of liquor and other supplies.

• Set up electronic ordering systems.

• Set up and maintain electronic sales information.

• Complete night audit to process the day's transactions. Vintage Vogue Wares and Textiles Production

GOODWILL OF CENTRAL AND SOUTHERN INDIANA, INC. Indianapolis, IN March 2019 to March 2020

• Review and sort high-end garments for quality standards, ensuring only high-quality items reach the sales floor.

• Train new staff on production standards and processing workflows to maintain operational efficiency and meet quotas/ deadlines.

• Package and ship to store locations.

Legal Assistant and Background Check Investigator

INFO POINT RESEARCH, INC. Indianapolis, IN

July 2011 to August 2019

• Perform background check investigations and assign data to specific legal categories within InfoPoint's central database.

• Communicated with courts and clients to obtain critical legal information, ensuring data accuracy and compliance.

• Communicate with clients and courts regarding their specific needs for the searches and what should be included in the results of any criminal background check results.

• Provide clients with the results of criminal background checks and any additional information needed.

• Correspond with the courts and clients to obtain all information needed on convictions. Education

Human Services (Associate of Applied Science)

Purdue Remote

June 2025 to Present

Microsoft 365 Certification (Certificate)

Ivy Tech Community College Madison, IN

August 2024 to September 2024

CNC Mill/Lathe Operator (Certificate)

Ivy Tech Community College Madison, IN

May 2024 to August 2024

GED

Indianapolis Public Schools Indianapolis, IN

May 1997 to May 1997

Skills

Quality assurance Report preparation Time management Employee onboarding Financial records management Data manipulation Billing troubleshooting Payroll processing Problem solving Filing court documents Project management Events management In-person customer service Office management Purchase orders Salesforce Cloud CNC programming Employee relations Property management Sales transaction processing Proofreading Sales support Data management Logistics Multi-line phone systems Advanced computer literacy Billing issue inquiries Appointment scheduling Contracts Workers' compensation Insurance verification CNC Mill/Lathe Operator 1 Direct support Dispute Resolution Working with individuals with substance use disorders Microsoft Outlook Calendar Microsoft SharePoint Accounts payable Construction administrative experience Meeting Production deadlines and quotas. Vendor contract management Video conferencing software Training Managing clients in a customer support role Construction industry experience Community engagement Property leasing Mail management Property management tools Interviewing Contract management Client invoicing Precision measuring instruments Account management Customer retention Multifamily properties Closing sales Loan processing Handling insurance claims Restoration industry experience Organizational skills Legal firm experience Maintenance task scheduling Attention to detail Inventory control SharePoint Call center experience Medicaid, Medicare and Private Insurance Accounting experience within construction industry Fair Housing regulations E-commerce Case Record Management ( CRM) Employee relationship building Accounting data entry Office supply management Clear verbal communication Conflict resolution Customer support Referral coordination Document management systems Document management E-filing court documents Video conferences

(communication methods) Community partnership development Prior authorization management Office equipment management Financial auditing Customer relationship management Title processing CRM software Mail processing

Languages

English

Certifications and Licenses

Driver's License

September 2024 to August 2030

Additional Information

Authorized to work in the US for any employer

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