Entry-Level Office Assistant and Customer Service

Andrea Crawford

Updated Email: ***************@*****.***

Huntsville, TX 77320 +1-936-***-**** ******.******@*****.*** Professional Summary

An entry level office assistant eager to obtain a position at a healthcare facility where I can utilize my understanding of medical procedures and

excellent administrative skills in order to enrich the facilities operations effectively. Work Experience

Work from Home Customer Service Representative

BroadPath Healthcare Solutions WFH

September 2025 to February 2026

Scheduling patient appointment

Assistant Manager

UPA

September 2024 to July 2025

Checks, delinquency, customer service, emails, face to face customer service Customer Service Representative (WFH)

Afni Huntsville, TX

August 2023 to February 2024

• Incoming bound call center.

• Porting numbers

• Escalations

• Typing

Friendly Work From Home Agent

A to Z Call Center Huntsville, TX

February 2022 to May 2022

I took call in regards to peoples spectrum accounts. Tv, Wi-Fi etc. Took personal information. Customer service Assistant Manager

1st Choice Hunstville, TX

November 2019 to March 2020

Leasing apartments, Customer service, answering phone calls, leaving messages and scheduling appointments and handling cash, cleaning and sanitization for office. Security Officer

Priebe Security Services, Inc Austin, TX

July 2016 to January 2017

Dock master, A lot of administrative work, Key check out, scanning points, Hourly patrols, Monitoring CCTVS

Security Guard

Securitas Security Services USA

January 2016 to July 2016

Scanning points, Administrative Work, Key check outs, Routine Patrols Customers Solutions Rep

Sears Call Center

January 2014 to December 2014

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.

• Maintains customer records by updating account information.

• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Maintains financial accounts by processing customer adjustments.

• Recommends potential products or services to management by collecting customer information and analyzing customer needs.

• Prepares product or service reports by collecting and analyzing customer information. Education

Basic (High school diploma)

Huntsville High School

Medical Assistant (Diploma)

Everest Institute Austin, TX

2015

Skills

Windows ACCOUNTING ICD-10 In-person customer service Records Management Phone customer support Debt collection phone call Time management Family medicine Leadership Medical Billing Medical Scheduling Outside sales Billing issue inquiries Live chat Improving customer support response time - Customer support response time improved (More than 30%) ICD-9 Sales management Cold calling Call center software Cardiology Fair Housing regulations Rent roll report preparation Yardi Hospitality CMS Organizational skills Computer skills Data entry Phone call management Microsoft Office Email customer support Attention to detail Pain management Scalability BILLING BOOKKEEPING Call center management Medical claims Medical assisting Administrative experience Real estate administrative experience Microsoft Excel English Medical Records AUTOCLAVE Customer support experience within healthcare industry Managing teams in a customer support role - Largest customer support team managed (1-5 team members) Customer service Call center experience Communication skills Microsoft Word Sales Customer returns handling Customer complaint resolution Computer operation Front desk Professionalism Tenant account reconciliation Client interaction via phone calls Debt collection skip tracing Technical troubleshooting support CPT coding Vital signs Gmail Insurance Verification SMS customer support Medicare Client services Phone communication ACH Guest services Phone etiquette Appointment scheduling Technical support Active listening Medical terminology Customer support specialist experience Collections agent experience Customer issue escalation B2B sales Typing Telemarketing Customer support - Customer support experience (11–15 years) Interpersonal skills Providing product information Languages

English

Certifications and Licenses

Driver's License

driver's license

First Aid Certification

Security Guard

Guard Card

Additional Information

Authorized to work in the US for any employer

CLINICAL SKILLS

● Pharmacology ● Mobility Device Assistance

● First Aid, Bandaging & Wound Care ● Autoclave

● CPR & Vital Signs ● Vaginal Setup & Assist

● Visual Acuity Exam ● Hot/Cold Compress

● Surgical Tray Setup & Patient Draping ● IV Tray Setup, Phlebotomy & Injections

● Dosage Calculations & Administration of Medication ● Pediatric Measurements

● EKGs ● Peak Flow Meter

● Bandaging & Wound Care ● Ear/Eye Lavage

● Health Histories ● Diagnostic Testing: UA's, HCG's, and Rapid Glucose

● Asepsis & Infection Control

ADMINISTRATIVE SKILLS

Medical terminology, health records management, reception and phone skills, appointment setting, bookkeeping & basic accounting, treatment

authorization referrals, insurance billing: CMS-1500, Coding, CPT & ICD-9, MS Office, Collaborate MD

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