Bilingual Certified Phlebotomy Technician

Santos Castillo

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Professional Summary

Compassionate, dependable, and bilingual healthcare professional with strong customer service experience and firsthand patient-care experience gained through personal medical treatments and interactions within healthcare settings. Certified Phlebotomy Technician with Basic Life Support (BLS) certification and a passion for helping others. Dedicated to providing compassionate, accurate, and professional care while maintaining patient dignity and comfort.

Skills

●Bilingual (English & Spanish)

●Certified Phlebotomy Technician

●Blood Collection & Specimen Handling

●Patient Care

●Firsthand Knowledge of Dialysis and Healthcare Environments

●Vital Signs

●Medical Terminology

●Patient Charting

●Basic Life Support (BLS) Certified

●Customer Service

●Strong Communication

●Teamwork & Collaboration

●Attention to Detail

●Time Management

●Computer & Productivity Software

Work Experience

Medication Delivery Driver

Pharmacy Delivery Service – Texas

Current

●Safely deliver prescription medications to patients in a timely and professional manner.

●Verify delivery information while maintaining patient confidentiality.

●Provide courteous customer service during each delivery.

●Maintain accurate delivery records and follow company policies and procedures.

Customer Service Representative

Initial Inc. / AT&T – McAllen, TX

May 2024 – Present

●Assisted customers with account inquiries and service requests.

●Processed orders accurately and maintained customer records.

●Resolved customer concerns while providing excellent customer service.

●Supported sales goals by recommending products and services.

●Maintained professionalism in a fast-paced environment.

Construction Worker

●Assisted with general construction tasks, site preparation, and material handling.

●Operated hand and power tools while following safety procedures.

●Maintained a clean, organized, and safe work environment.

●Worked effectively with team members to complete projects on schedule.

●Demonstrated reliability, physical stamina, and strong work ethic.

Education

Donna High School – Donna, Texas

High School Diploma

Certifications

●Certified Phlebotomy Technician (CPT)

●Basic Life Support (BLS)

Additional Healthcare Experience

●Firsthand patient-care experience through ongoing interactions in healthcare settings.

●Strong understanding of patient needs, comfort, communication, and advocacy.

●Familiar with dialysis treatment environments and the importance of infection control, professionalism, and compassionate care.

●Able to relate to patients and provide empathetic support based on personal healthcare experiences.

Objective

Seeking a Patient Care Technician (PCT), Dialysis Technician, or Phlebotomy Technician position where I can utilize my certification, firsthand healthcare experience, medication delivery experience, and commitment to compassionate patient care while continuing to grow professionally.

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