Restaurant Hostess - Customer Service & Reservations

MV

MADISON VON HAGEN

*******************@******.*** 561-***-**** Boca Raton, FL 33428

Proven ability to enhance customer satisfaction and streamline operations, demonstrated during tenure at Bonefish Grill. Skilled in reservation coordination and dining customer service, I excel in high-volume settings, ensuring seamless dining experiences. My proactive approach and keen eye for detail have significantly contributed to efficient floor plan organization and kitchen staff coordination, fostering a welcoming atmosphere for guests. Table setting arrangements

High volume dining

Kitchen staff coordination

Reservation coordination

Bar terminology

Food inspection

Dining customer service

Floor plan organization

The Boca Raton Resort and Club Boca

Raton, FL, FL

Restaurant Hostess

12/2024 - 06/2025

Served as point-of-contact for resolving guest complaints or special requests.

Inspected dining areas for any damages or defects. Managed incoming calls during busy shifts.

Assisted other departments when needed such as bussing tables or delivering food orders.

Answered customer inquiries regarding the menu, restaurant services, and special promotions.

Assisted servers in seating guests by escorting them to their tables. Greeted guests upon arrival and provided them with menus. Bonefish Grill Palm Beach Gardens, FL

Restaurant Hostess

08/2024 - 10/2024

Performed opening and closing duties such as restocking supplies and cleaning work areas.

Provided menus and answered questions about menu items and specials. Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Checked dining and serving areas to verify proper cleanliness and readiness for guests.

Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.

Answered phones promptly to record and confirm reservations. Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.

Communicated with servers about new tables, changes in food availability and customer comments.

Greeted customers and escorted them to their tables. Mcdonalds, PDI FOODS Delray Beach, FL Processed customer payments quickly and returned exact change and Summary

Skills

Experience

Cashier

06/2023 - 09/2023

receipts.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Disinfected surfaces between events using appropriate cleaning products. Maintained and organized cleaning supplies stock.

Prepared drinks, ice cream and other special items to complete food orders. Notified customers of completed food orders by calling out ticket numbers, paging and texting.

Supervised the preparation of food orders according to company policies. Billabong Deerfield Beach, FL

Cashier

06/2022 - 08/2022

Discounted purchases by scanning and redeeming coupons. Performed opening and closing procedures including counting cash drawers and preparing deposits.

Welcomed customers, offering assistance to help find store items. Kept check-out areas clean, organized and well-stocked to maintain attractive store.

Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Built and maintained positive relationships with regular customers, encouraging loyalty and repeat visits.

Replenished supplies such as hangers, bags and tags when necessary. Folded and hung clothing items according to store standards. Palm Beach State College Lake Worth, FL

Associate of Arts in Criminology

Expected in 05/2026

Boca Raton Community Highschool Boca Raton, FL

High School Diploma

05/2024

I love to read

I love to go outside

I love the beach

I love to spend time with my family

3

other

Education and Training

Activities and Honors

Languages

Education and Training

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