Customer Service & Technical Support Assistant

Mirwais Shirzad

West Sacramento, CA *****-****

279-***-**** - *****************@*****.***

Professional Summary

Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.

Skills

• Customer service • Positive demeanor

• Attention to detail • Technical support

• Classroom organization • Responsibilities

• Friendly, positive attitude • Network troubleshooting Work History

12/2025 to Current Compus Aid

Westmore Oaks Elementary – West Sacramento, CA

• Excellent communication skills, both verbal and written. Monitored students during recess, lunch, and assemblies to maintain safety and enforce compliance with rules.

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Escorted students between classrooms and facilitated conflict mediation to promote a positive learning environment.

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02/2025 to Current Bookkeeping Assistant

Arthur F. Turner Community Library – West Sacramento, CA Counted money collected from late fees, print jobs, and community room rentals to ensure accurate financial records.

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Organized returned books by accurately placing them on appropriate shelves to enhance accessibility.

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• Maintained computers, printers, and tablets for user readiness.

• Dusting books and shelves regularly to maintain cleanliness. 11/2023 to 01/2025 Cashier/Team Supervisor

KFC/ A&W – West Sacramento, CA

Resolved customer complaints promptly, ensuring repeat business and overall satisfaction levels remained high.

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• Clean the restroom as the need.

Collaborated with team members to ensure smooth operations during high-volume shifts.

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• Greeted customers entering store and responded promptly to customer needs. Education

06/2025 High School Diploma

River City High School - West Sacramento, CA

Languages

English

Full Professional

Dari

Native or Bilingual

Pashto

Native or Bilingual

Urdu

Professional Working

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