Executive Director Healthcare Compliance & Turnaround

Objective: An innovative Executive with a successful background in crisis resolution, turnaround and start-up situations with more than 15 years of successful progressive experience in all phases of Strategic Planning, Marketing Operations and Financial Management which can be utilized to the benefit of an organization.

EXPERIENCE:

Family Hope Healthcare Nashville, TN

Executive Director 10/24-Present

Works closely with the owner in developing policies and procedures. Creates forms for the agency. Complete all background checks on employees in compliance with TN Department of Disabilities and Aging. Work closely with MCO’s on compliances. Develop marketing strategies. Created and environment that provide a high-quality level of services for all clients.

Oversee services that includes but not limited to such as residential, day programs, case management, and behavioral health care. Provide community outreach with area stake holders to help them live in their community. Oversee all program quality assurance programs and develop corrective action plans. Participate in and oversee Board of Directors meetings.

Kingston ResCare Manchester, NH

Executive Director 03/22-10/2023

Guided activities related to program design and policies. Created policies to meet state guidelines to ensure state compliance was met. Represented the agency with state officials to ensure compliance with the New Hampshire Department of Intellectual and Disabilities. Negotiated contracts with various MCO’s. Completed state of New Hampshire Medicaid applications and negotiated rates for services. Oversaw billing and submission of services rendered. Met with family members of clients to explain program dynamics. Provided outreach to the community on behalf of the clients to connect them with resources to live independently. Developed day program services for clients in residential care.

Youth Dimensions, Inc. Memphis, TN

Executive Director 02/07-10/2021

Provides inspired leadership to ensure that the mission of the Youth Dimensions, Inc. is successfully carried out. Responsible for the day-to-day operations of the Youth Dimensions, Inc., supervised the staff, and oversees the advocacy, programmatic, financial, and management operations of the organization. Ensure that the organization operates within the limits of board-approved budgets, policies, and bylaws, as well as within all applicable laws and regulations. Develop and monitor the annual budgets. Ensure that the financial affairs of the organizations are conducted in accordance with policies and guidelines established by the Boards and generally accepted accounting principles. Coordinated with the Administrative Staff and Board of Directors on strategic direction, priorities, and policies. Responsible for creating and delivering key messages and representing the Youth Dimensions, Inc.’s advocacy activities to Federal, State and local agencies, including members of State legislators and the State of TN Department of Mental Health & Substance Abuse and DIDD, Juvenile Court, State of TN Department of Children Services and other Behavior Health Organizations and their staff. Develops educational programming and cultivates sources of funding for activities and special projects of the Youth Dimensions, Inc. Develops, organizes, and motivate staff to maintain consistently high levels of performance in carrying out the YD’s mission. Advocating on issues of central importance to the Youth Dimensions, Inc. Identify, assess, and inform the Boards of Directors of internal and external issues that affect the organization. Develop and maintained relationships with policy makers, governmental departments, media, funders, member organizations, and other relevant parties in a manner that enhances the credibility, reputation, and leadership of Youth Dimensions, Inc. in the areas of transforming systems and promoting wellness, mental health recovery and resiliency. Developed the 48-bed residential program as well as created the outpatient behavioral health program in a separate location.

Midtown Mental Health Center, Inc. Memphis, TN

Director Crisis Services 05/01-05/06

Managed the Crisis Services programs which included Mobile Crisis Teams, development and planning operations. Developed and revised the operating procedures, policies and standards; ensured that the organization was compliance within the TDMHSA, DIDD, Licensure and BHO guidelines. Conducted performance reviews for the supervisory staff; ensured actions plans were developed and monitored to assist in enhancing employee career development. Develop and plan training materials and manuals for the agency. Conduct audit reviews for compliance. Develop and monitor program budgets and expenditures to ensure the agency maintained within budget guidelines. Created and develop program performance reports to determine program efficiency and effectiveness of level of care provided to agency consumers.

Midtown Mental Health Center, Inc./YDAC Memphis, TN

Residential Coordinator 05/94-05/01

Managed and supervised the implantation of the daily activity schedule. Coordinates client services medical and dental appointment, therapy, evaluations, volunteer activities and groups for residents. Screens referrals on new admissions to determine program eligibility. Created and implemented Behavioral Management Systems. Coordinates volunteer and recreational activities for residents. Coordinates and conducts staff in-service trainings. Resolved employees’ complaints and grievances. Develops employee schedules and staffing patterns. Ensures compliance with TDMHSA, DIDD, DCS, DHS, OSHA, Health Department and other contractual regulations. Develops and updates policies and procedures. Submitted monthly requisitions for billing. Facilitated agency audits and tours. Submitted annual program time study.

EDUCATION:

St. Francis College Joliet, IL

Master of Science, Health Services Administration

Austin Peay State University Clarksville, TN

Bachelor of Science, Health Care Management

ORGANIZATIONS:

Better Memphis.com – President, 2012-

Optimist Club of Memphis- Past President, 2009-2012

Refuge Memphis – Vice President, 2018-2022

Voices of Raleigh/Frayser –Vice President, 2011-2020

WeeCare of Memphis -Vice President, 2020-2024Raleigh PJA

Leadership Memphis Executive Program - Class of 2010

Visions of Wellness – 2026-

REFERENCES: Available upon request

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