Experienced Mail Clerk and Records Specialist

Angelina Cruz

Austin, TX 512-***-**** **********@*****.***

Professional Summary

Highly organized administrative professional with 20+ years of experience providing clerical, records management, data entry, and customer service support in fast-paced office environments. Skilled in maintaining document and records retrieval systems, conducting research, analyzing information for accuracy, and handling confidential records. Experienced in providing clear guidance to the public, resolving inquiries, and supporting departmental operations with professionalism, accuracy, and attention to detail.

Core Qualifications

• Records & Document Management

• Administrative & Clerical Support

• Records Retrieval & File Maintenance

• Data Entry & Database Management

• Research & Information Analysis

• Public & Customer Assistance

• Confidential Records Handling

• Microsoft Word, Excel & Outlook

• Document Scanning & Digital Filing

• Report Preparation

• Office Procedures & Recordkeeping

• Organization & Time Management

Professional Experience

Administrative Support / Data Entry Specialist

Various Employers Texas

• Maintained accurate electronic and paper filing systems to ensure efficient document retrieval and records retention.

• Entered, reviewed, researched, and verified large volumes of data while maintaining a high degree of accuracy.

• Performed administrative and clerical duties including document preparation, correspondence, scanning, filing, and records maintenance.

• Assisted customers by answering questions, providing information on procedures, and resolving routine issues professionally.

• Researched records and documentation to verify information and resolve discrepancies.

• Maintained confidentiality of sensitive records while following established policies and procedures.

• Assisted with special projects and completed assignments independently while meeting deadlines. Accounting & Administrative Assistant

• Maintained financial and administrative records with accuracy and attention to detail.

• Prepared reports, tracked documentation, and organized records for easy retrieval.

• Coordinated with internal departments to ensure complete and accurate documentation.

• Supported daily office operations by managing correspondence, scheduling, filing, and administrative tasks.

• Ensured compliance with office procedures and recordkeeping standards. Technical Skills

• Microsoft Office (Word, Excel, Outlook)

• Adobe Acrobat

• Data Entry (High Accuracy)

• Electronic Records Management

• Document Imaging & Scanning

• Database Management

• Office Equipment

• Records Retrieval Systems

Education

High School Diploma

Additional Qualifications

• Over 20 years of administrative, records, and office support experience.

• Strong analytical and problem-solving skills with the ability to research and verify information.

• Excellent written and verbal communication skills.

• Proven ability to provide courteous, professional service to the public and coworkers.

• Detail-oriented with the ability to prioritize multiple tasks while maintaining accuracy and confidentiality.

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