Workday C2C Contract-to-Cash Consultant

Mohd. Rizwan Syed

Lead Workday Financial Consultant

****.******@*****.***

+1-551-***-****/USC

Centennial College Graduate Degree, International Business Management Ontario - 2012

Professional Summary

•With 14 years of IT experience leading Workday Financials and Contract to Cash projects, I architect end-to-end AI-powered solutions unifying customer contracts, automated billing schedules, cash forecasting, collections, and vital Workday REST APIs.

•Hands-on Experience configuring Workday Contract to Cash customer contracts, establishing dynamic line items, renewal rules, and multi-element revenue allocation models to streamline billing workflows and enforce ASC 606 revenue recognition controls.

•Proficient in constructing automated Workday billing schedules supporting recurring, usage-based, and milestone billing logic, integrating custom calculation engines to execute accurate, high-volume customer invoice generation across global accounts.

•Expertise in building dynamic Workday cash forecast models, synthesizing real-time customer billing schedules, payment terms, and open account receivable data to deliver accurate, predictive cash inflow visibility for global executive treasury teams.

•Extensive Experience leading end-to-end Workday invoice generation logic, configuring dynamic layout templates, automated tax calculation engine, and electronic document distribution to eliminate manual intervention for global B2B billing operations.

•Proven Track Record deploying Workday collections management strategies, building automated risk scoring, dynamic dunning escalation schedules, and collector assignment rules to systematically accelerate past-due cash recovery and lower bad debt risk.

•Hands-on Experience optimizing Workday cash application engine routines, establishing automated lockbox, wire, and ACH file parsing algorithms to auto-match high-volume customer remittances against open invoices and accelerate daily account clearing.

•Proficient in developing custom Workday Web Services, REST APIs, and Workday Studio integrations to connect Contract to Cash workflows with CRM, banking, and legacy platforms, enforcing secure payload encryption and real-time bidirectional data sync.

•Expertise in leveraging Workday AI-powered platform features to deploy intelligent remittance matching, automated payment prediction models, and invoice anomaly detection, effectively reducing unapplied cash balances and driving financial efficiency.

•Extensive Experience orchestrating Workday Contract to Cash solutions that unify customer contracts, automated billing schedules, revenue recognition, and collections onto a unified, AI-powered financial platform to optimize core corporate cash flow.

•Proven Track Record leading Workday Contract to Cash General Ledger integrations, validating automated posting rules, cost center mappings, and revenue account ledger entries to ensure penny-perfect accuracy across corporate financial reporting runs.

•Extensive Experience enforcing strict Change Control Board protocols for Workday Contract to Cash financial tenants, coordinating cross-functional impact analysis with Finance and Audit to migrate configuration updates without live operational risks.

•Hands-on Experience translating complex Workday Contract to Cash configurations into standard operating procedures, documentation, and disaster recovery plans, ensuring rapid incident remediation and complete operational enablement for finance teams.

•Expertise in orchestrating comprehensive regression testing cycles for Workday C2C patches, validating billing calculation rules, cash flow algorithms, and invoice outputs to ensure zero functional regression across production financial environments.

Work Experience

T-Mobile – Bellevue, WA

Lead Workday Financial Consultant Oct 2024 – Present

•Architected end-to-end Workday Contract to Cash lifecycle to unify telecommunications service contracts, usage billing schedules, revenue recognition, and collections within single platform. Configured automated contract line items, renewal terms, and customer master rules to eliminate manual billing handoffs across multi-tier enterprise B2B accounts.

•Configured dynamic Workday billing schedules to automate monthly recurring charges, tiered usage fees, and milestone billing across enterprise telecom contracts. Built custom calculation routines to process complex rate cards, customer volume discounts, and service level agreement credits directly within Workday Financials billing engine.

•Engineered automated cash forecast models within Workday Financials by integrating real-time customer contract billing schedules, historical payment trends, and open invoices. Configured dynamic cash inflow projections to give corporate treasury instant visibility into expected weekly cash receipts across all telecommunications business lines.

•Designed enterprise Workday invoice generation framework incorporating custom layout templates, automated tax calculations, and consolidated multi-subsidiary billings. Implemented automated distribution rules via email and EDI portals, ensuring high-volume customer invoices were delivered immediately upon billing schedule execution without manual intervention.

•Configured Workday automated collections management workflows featuring risk-based customer segmentation, dynamic dunning strategies, and automated payment reminder triggers. Established task routing for collector assignments based on past-due invoice balances, risk scores, and account tiering to systematically accelerate dispute resolution and reduce outstanding AR.

•Implemented Workday cash application engine with auto-matching rules to automatically clear high-volume lockbox, ACH, and wire payments against open invoices. Configured bank statement file parsing, customer identification algorithms, and tolerance thresholds to maximize automatic straight-through cash clearing for corporate enterprise accounts.

•Developed custom inbound and outbound Workday REST and SOAP Web Services APIs to stream contract data, usage metering feeds, and payment confirmations from external CRM systems into Workday Contract to Cash. Configured secure OAuth authentication protocols and payload validation rules to ensure seamless real-time data sync.

•Leveraged Workday AI-powered platform features to deploy intelligent anomaly detection for invoice generation and automated payment matching. Configured Machine Learning driven cash application routines that automatically predict matching customer accounts for unapplied payments based on historic remittance patterns and payment descriptions.

•Unified customer contracts and billing schedules with Workday Revenue Management to enforce ASC 606 compliance for complex multi-element bundled telecom agreements. Configured stand-alone selling price allocations, deferred revenue schedules, and automated contract modification processing across recurring and usage-based contract lines.

•Engineered custom Workday EIB inbound integrations to ingest high-volume external billable events and customer usage logs into Workday billing schedules. Designed robust transformation routines utilizing XSLT to normalize raw telecommunications metering data into structured Workday customer contract usage transaction records automatically.

•Configured Workday customer contract amendments and modification rules to handle mid-term price adjustments, co-termed line additions, and early contract terminations. Established automated calculation logic for prorated billing schedules, credit memo generation, and immediate revenue reallocation across affected contract lines without breaking audit trail.

•Designed custom Workday business processes for customer contract approvals, credit limit overrides, and invoice adjustment sign-offs. Embedded conditional routing rules based on total contract value, customer risk rating, and discount percentages to enforce strict corporate governance and SOX compliance controls before invoice generation.

•Configured Workday cash forecast settlement rules to reconcile projected receivables against actual bank deposits pulled via automated daily BAI2 bank statements. Established automated exception handling workflows for unallocated deposits, bank fee deductions, and currency conversion adjustments to maintain real-time treasury liquidity visibility.

•Implemented Workday Customer Portal self-service features allowing corporate clients to securely view real-time billing schedules, retrieve historical invoices, and initiate online electronic payments. Configured automated invoice dispute logging within Workday collections, instantly pausing dunning actions while routing claims to designated billing specialists.

•Streamlined Workday cash application exception handling by building custom task dashboards and automated write-off processing for micro-balances within allowed thresholds. Configured reason codes, GL ledger accounting posting rules, and approval hierarchy for short payments, non-sufficient funds returns, and unauthorized customer deductions.

•Utilized Workday Studio to build complex custom orchestration integrations connecting corporate banking partners directly with Workday Contract to Cash. Built automated bidirectional workflows transmitting outbound invoice details for electronic presentment and receiving inbound customer payment status updates via secure API endpoints.

•Configured Workday multidimensional customer invoice line tagging using Workday Custom Organizations and Worktags to support granular revenue reporting. Ensured every generated invoice automatically inherited required cost center, region, line of business, and project tags from underlying contract lines for real-time ledger posting.

•Established comprehensive Workday collections dunning letter templates with dynamic dynamic text fields pulling specific past-due invoice numbers, balances, and payment links. Configured automated scheduled background jobs to transmit localized dunning communications based on customized collection strategies across global customer regions.

•Built advanced Workday custom reports and interactive financial discovery dashboards providing executive leadership with real-time analytics on Days Sales Outstanding, cash collection efficiency, and pipeline cash forecasts. Incorporated drill-down capabilities from aggregate portfolio metrics directly into individual customer contract and invoice records.

•Configured Workday Contract to Cash system security matrix, defining granular domain security policies, business process security policies, and user-based security groups. Ensured strict segregation of duties between contract setup, invoice generation, collections management, and manual write-off approvals across the enterprise finance team.

Mastercard – Purchase, NY

Senior Workday Financials Consultant Jan 2021 – Sep 2024

•Configured multi-currency Workday customer contract templates to manage global transaction billing terms, automated indexation adjustments, and cross-border payment rules. Streamlined financial processing for enterprise financial institutional partners across global payment processing networks.

•Built complex Workday billing schedules supporting usage-based volume pricing, tiered fee structures, and minimum monthly spend commitments. Integrated high-volume interchange transaction feeds with billing engine to drive automated recurring customer invoice generation.

•Configured dynamic cash forecast rules within Workday Financials to project future liquidity based on historical customer settlement cycles and open invoice balances. Provided treasury teams with real-time cash position reporting across global settlement currencies.

•Designed automated Workday invoice generation workflows leveraging customizable billing frameworks, automated VAT and GST calculation engines, and digital invoice sign-off approvals. Reduced billing errors across multi-entity international payment processing business units.

•Implemented Workday collections management risk-scoring models that automatically categorized institutional accounts based on payment history and exposure limits. Triggered automated dunning sequences and escalated high-risk outstanding balances to regional collection leads.

•Configured Workday cash application engine with advanced lockbox, SWIFT, and SEPA file parsing capabilities to auto-match incoming bank settlements against open customer invoices. Achieved high automated clearing rates for global financial enterprise accounts.

•Orchestrated inbound custom Workday REST APIs to ingest external transaction processing logs and contract amendment data into customer accounts. Built secure OAuth token management frameworks ensuring high-throughput data transfer integrity into Workday.

•Deployed Workday AI machine learning models for customer payment prediction and remittance matching. Enabled smart identification of unapplied cash deposits by analyzing historic transaction metadata, bank reference strings, and customer payment behaviors.

•Aligned customer contract line items with Workday Revenue Management to enforce ASC 606 compliance for complex multi-product software and transaction network licenses. Automated stand-alone selling price calculations and deferred revenue amortization schedules.

•Developed custom Workday EIB inbound interfaces to import legacy billing feeds and external fee calculation files into Workday customer invoice routines. Created robust XSLT transformation maps to translate diverse file structures into Workday schema.

•Established Workday contract amendment rules to manage mid-term pricing updates, volume tier changes, and early termination fee calculations. Automated billing schedule adjustments and credit memo creation while preserving complete financial audit trails.

•Configured custom Workday business processes for customer credit limit reviews, billing write-offs, and manual invoice adjustments. Embedded multi-tier conditional approval steps based on threshold amounts and organizational risk policy hierarchies.

•Configured Workday daily bank statement processing utilizing BAI2 and MT940 statement parsers to support real-time cash positioning. Automated cash ledger reconciliation against open invoice receivables, bank charges, and foreign exchange variances.

•Implemented Workday Customer Portal functionality enabling financial institution clients to view billing schedules, download tax invoices, and initiate electronic fund transfers. Automated dispute tracking within Workday collections for contested billing line items.

•Standardized short-payment and invoice deduction processing in Workday by establishing automated reason codes and general ledger posting rules. Configured threshold-based auto-write-off policies for minor currency and bank transfer variance fee amounts.

•Designed complex Workday Studio integrations to stream real-time invoice status updates and payment receipts between Workday Financials and external banking infrastructure. Implemented secure encryption protocols and comprehensive automated exception logging mechanisms.

•Configured custom Worktags and Workday Organization hierarchies to ensure all customer contracts and billing lines captured accurate profit center, region, and product line dimensions for granular general ledger posting and reporting.

•Created localized Workday dunning letter templates with dynamic customer fields and multidimensional invoice detail attachments. Scheduled automated background tasks to dispatch dunning notices across global regions in compliance with regional communications rules.

•Developed interactive Workday custom reports and discovery boards focused on Days Sales Outstanding, cash turnover velocity, and aged receivables. Provided executive finance leadership with drill-down analytics from consolidated dashboards to contract records.

•Managed Workday security administration by establishing domain security policies, business process security rules, and user-based role assignments. Ensured strict segregation of duties between contract management, invoicing routines, and manual cash adjustments.

Aetna/CVS Health – Woonsocket, RI

Workday Financials Consultant Oct 2017 – Dec 2020

•Designed Workday customer contract structures tailored for pharmacy benefit management and healthcare enterprise accounts. Configured automated contract renewal terms, service level terms, and HIPAA-compliant customer master data governance rules.

•Built flexible Workday billing schedules to handle complex healthcare administrative fee structures, capitation payments, and milestone-based billings. Automated recurring customer invoicing based on monthly member enrollment numbers.

•Established Workday cash forecast models integrating expected customer billing schedules, claim reimbursement cycles, and outstanding receivables. Generated accurate weekly cash inflow projections for corporate healthcare treasury operations.

•Configured automated Workday invoice generation routines featuring customized layout templates and dynamic tax rules. Enabled electronic invoice delivery across institutional pharmacy clients and corporate benefit plan sponsors.

•Implemented Workday collections management workflows featuring automated risk-based customer grouping, dynamic dunning letter generation, and automated task assignments for assigned collections specialists overseeing high-volume healthcare plan accounts.

•Configured Workday cash application engine to parse inbound electronic bank files and automatically match bulk payments against open healthcare invoices. Streamlined exception processing for partial payments and co-pay adjustments.

•Developed custom Workday SOAP Web Services APIs to import billing data and patient care service feeds from legacy enterprise engines into Workday Financials customer accounts seamlessly. Integrated Workday Revenue Management with customer contract billing schedules to enforce ASC 606 revenue recognition standards. Configured automated deferred revenue schedules for multi-year healthcare service agreements.

•Built custom Workday EIB inbound integrations to process external healthcare claims fee files into Workday customer invoices. Implemented detailed XSLT transformations to validate incoming data against Workday structures. Established Workday customer contract modification workflows to handle mid-cycle plan rate changes and service additions. Configured automated calculation routines for prorated billing schedules and credit memo generation.

•Configured Workday business processes for customer credit limit approvals, invoice adjustments, and balance write-offs. Implemented strict conditional approval routing to ensure full healthcare regulatory and SOX compliance. Configured automated daily BAI2 bank statement ingestion within Workday to reconcile customer cash deposits against open receivable balances. Automated accounting entries for bank fees and unapplied customer cash.

•Implemented Workday Customer Portal features allowing institutional plan clients to securely access billing schedules, retrieve historical invoices, and transmit electronic payments directly into Workday Financials. Streamlined Workday short-payment and deduction processing by building custom reason codes and general ledger posting rules. Automated approval routing for customer claims involving service level agreement discounts.

•Designed custom Workday Studio orchestrations to transmit outbound billing data to external banking partners and ingest payment status confirmations automatically using secure enterprise communication protocols. sBuilt custom Workday reports and executive dashboards detailing Days Sales Outstanding, collection efficiency, and aged receivables. Enabled finance leaders to analyze cash flow trends across healthcare business lines.

Dollar General – Goodlettsville, TN

Workday Financial Analyst Jul 2013 – Sep 2017

•Implemented Workday customer contracts to manage commercial vendor agreements, supply chain service fees, and consignment terms. Configured standardized customer setup rules across multi-region retail supply networks. Configured Workday billing schedules supporting recurring lease payments, logistics service fees, and volume rebate deductions. Automated monthly customer invoicing based on scheduled contract milestones and vendor terms.

•Developed Workday cash forecast rules to project weekly cash inflows from commercial receivables and vendor service fees. Improved cash flow visibility for corporate retail treasury operations. Designed Workday invoice generation routines featuring custom printing layouts and automated delivery rules. Streamlined billing for commercial logistics partners and store vendor space agreements.

•Configured Workday collections dunning strategies to automatically track past-due commercial balances. Triggered automated payment reminders and assigned overdue accounts to internal vendor collection specialists. Implemented Workday cash application rules to match incoming lockbox and ACH payments against open commercial vendor invoices automatically, reducing manual posting backlogs for retail finance operations.

•Built custom Workday EIB integrations to ingest commercial sales and logistics fee files into Workday billing schedules. Created XSLT mapping routines to format external retail data accurately. Established Workday contract amendment processes to handle vendor rate updates and fee adjustments. Configured automated calculation logic for credit memos and prorated billing schedules.

•Configured custom Workday custom reports and financial dashboards to track outstanding commercial receivables, dunning effectiveness, and cash collection metrics across supply chain partner accounts.

Royal Caribbean – Alberta, Canada

Workday Analyst Mar 2012 – Jul 2013

•Configured foundational Workday customer contract setups for corporate travel partner agreements and group charter bookings. Established standardized customer payment terms and billing schedules within early Workday Financials. Built automated Workday billing schedules to process recurring corporate travel fees, charter booking deposits, and milestone-based event charges, enabling structured customer invoice generation across regional travel accounts.

•Configured basic Workday cash forecast reporting to project future cash receipts from open group booking invoices and scheduled contract deposits, enhancing cash visibility for hospitality finance teams. Standardized Workday invoice generation layouts and distribution rules for corporate client accounts. Configured automated email invoice delivery to streamline billing for high-volume travel agency partners.

•Implemented basic Workday collections dunning workflows to track past-due charter balances. Configured automated customer reminder alerts and task assignment rules for corporate receivables staff. Configured Workday cash application clearing rules to match lockbox and wire payments against open customer invoices. Automated general ledger posting for completed cash transactions and deposit applications.

•Created custom Workday reports to monitor customer invoice status, aged receivables, and cash collection metrics, delivering clear financial reporting for enterprise travel service accounts.

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