Experienced IT End-User Support & SysAdmin

Summary

Highly motivated IT professional with **+ years of experience in network administration, technical support, and end-user support. Proven ability to manage and maintain complex IT infrastructures, ensuring high-end user satisfaction and system reliability. Expertise in troubleshooting and delivering timely technical assistance. Adept at working independently and as part of a team.

Experience

End User Support Specialist MilliporeSigma - Lenexa, KS

●May 2024 to Present

●Provide on-site support for users and production equipment.

●Utilize SCCM for remote support and imaging.

●Troubleshoot company-supported software and hardware.

Technical Support Specialist, Goldberg Segalla Law LLC - Irvine, CA

●December 2022 to December 2023

●Provided technical support to 22 offices nationwide.

●Supported various software and hardware, including Exchange, Windows, Office, and iManage.

System Administrator Blower-Dempsay Corporation - Santa Ana, CA

●June 2022 to November 2022

●Monitored and maintained vCenter with 8 ESX Hosts and 48 VMs.

●Managed SharePoint, Synology NAS devices, and Veeam Backup.

●Supported over 200 users across multiple offices.

Digital Service Delivery Lead AES Corporation - Los Alamitos, CA

●January 2022 to May 2022

●Led and managed a team of IT professionals delivering support services.

●Oversaw relationships with third-party service providers.

IT Analyst II AES Corporation - Los Alamitos, CA

●July 2019 to January 2022

●Supported three electric plant locations with 200 users.

●Preserved and maintained legacy systems.

Level II Technical Support Fisher Phillips LLP - Irvine, CA

●January 2016 to April 2019

●Provided technical support to 34 offices nationwide.

●Supported various software and hardware, including Exchange, Windows, and Office.

System Analyst iManage - Brea, CA

●November 2014 to November 2015

●Maintained and troubleshooted iManage document management solution.

Desktop Support Specialist / Network Administrator Noritsu America Corporation - Buena Park, CA

●April 2001 to November 2014

●Supported and migrated Windows workstations.

●Supported 500+ end-users throughout the US, Canada, and Mexico.

Education

Costa Mesa High School - Costa Mesa, CA

Skills

●Operating Systems: Windows, iOS, Android

●Software: Microsoft Office Suite, Exchange, iManage, SharePoint, Veeam Backup

●Hardware: HP, Dell, Lenovo, Surface Pro, Cisco, Avaya, ShoreTel, Konica, Canon

●Networking: TCP/IP, DHCP, DNS, LAN, WAN, VPN

●Other: vCenter, ESX Hosts, VMs, Synology NAS, SCCM, Disaster Recovery

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