Data Analyst & Application Support Specialist

Joselyn Phillips Thomas

[Houston, Texas ] • [*********@*****.***] • [713-***-****] • []

Professional Summary

Data Analyst and Application Support Specialist with expertise in data collection, reporting, membership management, and systems administration in large, diverse organizations. Skilled in translating complex data into actionable insights, ensuring alignment with organizational guidelines, and leading cross-functional projects that improve efficiency, compliance, and impact reporting. Adept at liaison work across technical teams, leadership, and stakeholders, with proven success in supporting evaluation, research, and grant-related initiatives.

Core Competencies

Data Collection, Analysis & Visualization

Membership & Program Tracking Systems (ActiveNet, SharePoint, CRM, 311)

Reporting & Evaluation Metrics (Impact, Participation, Utilization)

Process Automation & Workflow Optimization

Compliance with Guidelines & Data Standards

Leadership & Cross-Functional Collaboration

Technical Support & Application Administration

Policy/Procedure Implementation

Professional Experience

Harris County Precinct One – Programs Department Houston, TX

Data Analyst / Application Support Specialist 2021 – Present

Designed and maintained data systems (Activenet, SharePoint, CRM, Harris Couty 311, City of Houston 311) for tracking membership, participation, resource utilization, and community engagement.

Conducted data collection, organization, and analysis to evaluate the impact of programs on social, educational, and economic well-being.

Produced recurring and ad-hoc reports, dashboards, and visualizations to support leadership decision-making, strategic planning, and compliance with evaluation protocols.

Automated workflows and data reporting processes, increasing efficiency and reducing manual input errors.

Served as liaison across leadership, technical teams, and community stakeholders; documented meeting notes, tracked deliverables, and provided training for staff.

Directed special projects including CRM implementation, SharePoint redesign, and AV/technology deployment, improving administrative and reporting capabilities.

Harris County Precinct One Houston, TX

System Analyst (US Liaison) 2015 – 2021

Provided application and technical support for 298 end-users across 15 remote locations, using Active Directory, SCCM, and PowerShell scripting for system automation.

Supported and maintained SharePoint environments; participated in Microsoft Teams site implementation and digital engagement initiatives.

Administered membership/content websites (DNN DotNetNuke); served as Web & Content Co-Chair (2018).

Managed procurement, inventory, and lifecycle tracking of departmental hardware, ensuring compliance with organizational policies.

Acted as liaison between county leadership, vendors, and Universal Services, ensuring proper communication and delivery of IT projects.

Earlier Career – Technical & Application Support

Roles include: Application Support / UNIX System Administration (Comfort Systems USA, JP Morgan Chase, Torch Energy, PG&E Energy, Owen/Cardinal Healthcare, UT Medical School, NASA subcontractor roles with Ford Aerospace & Lockheed).

Provided global 24/7 system application support, monitoring alerts, troubleshooting, and escalation for mission-critical systems.

Broad expertise across UNIX (HPUX, Solaris, AIX, Linux), Windows, Citrix, Hyper-V, and enterprise applications.

Developed automation, system monitoring, and contingency planning processes to ensure reliability and compliance.

Education & Credentials

Bachelor of Business Administration, Concentration in Computer Science

Lamar University – Beaumont, TX

Certifications & Training

HPUX Certified

PL/SQL Oracle Fundamentals

Informatica Upgrade Training

Leadership Development Training

Other Employment

Comfort Systems USA

Application Support / UNIX System Administrator - Lead

JP Morgan Chase Investment Banking

Application Support / UNIX System Administers

Torch Energy/ Novistar

UNIX System Administrator - Lead

PG&E Energy

UNIX System Administrator

Sales Associate 1999-2017/Part time,

GAP Inc.

Senior UNIX Administrator,

Owen/Cardinal Healthcare, Inc

Network Support Specialist II

UT Medical School, Integrative Biology

Programmer Analyst II

UT Medical School, Physiology

Programmer E&S (Engineer/Science)

FORD Aerospace/ Loral Space Information Systems Loral Space Information System

(Subcontractor NASA, SSE Project)

Programmer Analyst E&S

Lockheed Engineering & Science

(Subcontractor NASA, SSE Project)

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