IT Desktop Support & Systems Administrator
Resume:
MICHAEL BLOOD
Vail, AZ ***41
Email: *********@*****.***
Security clearance: SECRET
Summary
Skilled IT Desktop Support/Administrator with over 15 years of experience in systems and network administration. Proficient in troubleshooting, deploying, and maintaining Windows operating systems, and managing Active Directory for large user bases. Achievements include successful deployment of imaging solutions using Microsoft Intune. Delivering top-tier user support in high-volume environments. Aiming to leverage comprehensive technical background to enhance operational efficiency and contribute to team success.
Education
Minnesota School of Business 2000-2002
Study: Systems Administration
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WORK EXPERIENCE
February 2026 – June 2026
Paragon Space Development Corporation
Tucson, AZ
Desktop Administrator
Provide support for Local Area Networks
Administrate users and groups in Active Directory.
Resolves end user problems with hardware & software.
Diagnose & solve problems related to the network and servers.
Provide end user support at all levels.
Provides analysis of applications and equipment implementation and utilization
Monitor network for security violations from end users and or external.
June 2023 – December2025
DISA
(Defense Information Systems Administration)
Systems Administrator
Tucson, Arizona
Serves as primary network administrator for one or more Local Area Networks.
Provides technical advice and training for application and equipment implementation.
Diagnoses system failures to isolate the source of the problem.
Serves as Senior IT Specialist for a DCMA hub site.
Resolves end-user problems on a variety of IT systems, including telecommunications, computer hardware, and software applications.
Provides technical guidance and support other IT specialists within the agency.
Diagnoses system failures to isolate the source of problems between equipment, systems software, and application programs.
Recommends and implements IT system redesign changes.
Provides analysis of applications and equipment implementation and utilization
Trains personnel in software/hardware equipment, applications, and telecommunications/network services.
January 2023 – May 2023
Systems Administrator
Planetary Science Institute – Contractor via Robert Half
Tucson, Arizona
Install, configure, and maintain server, computer workstation hardware, software, and peripheral equipment.
Administer Active Directory – Users, manage group policy. Manage file, Security Groups.
Desktop imaging(SCCM), backups, and restores.
Evaluate and address ticket requests in the trouble ticket system.
Maintain endpoint security of workstations & servers by implementing virus and software scans, updates, and other required security protocols.
Operating systems supported – Windows 10,11. Mac, Linux.
Monitor network/servers/workstations via RMM N-Site
Evaluate training requirements, develops materials, and trains users regarding computer operations, multimedia, web, e-mail, security, backup, software use, and file and computer maintenance
web, e-mail, security, backup, software use, and file and computer maintenance.
July 2020 – May 2022
Systems Administrator
Arizona Department of Transportation (ADOT)
Tucson, Arizona
Server Support – Microsoft Server 2019 Administration of Servers for MVD’s(Motor Vehicle Division), Construction and Tucson District offices.
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