Case Management & Patient Care Professional

Johnalin Fluellen

Longview, TX • 903-***-**** • ****************@*****.***

PROFESSIONAL SUMMARY

Compassionate, dependable, and highly organized professional with experience in case management, workforce development, healthcare, and customer service. Skilled at building positive relationships, maintaining accurate documentation, coordinating services, and providing exceptional support to diverse populations. Recognized for strong communication, problem-solving, and organizational abilities while managing multiple priorities in fast-paced environments. CPR certified with a commitment to professionalism, integrity, and quality service. PROFESSIONAL EXPERIENCE

Case Manager / Follow-Up Specialist

Workforce Solutions East Texas – Tyler, TX (June 2025 – Present)

• Manage client follow-up activities to ensure successful participation in workforce development programs.

• Maintain detailed electronic case records while ensuring compliance with agency policies and confidentiality standards.

• Coordinate with clients, employers, and community partners to support employment and training goals.

• Provide exceptional customer service by resolving concerns, answering questions, and connecting clients with appropriate resources.

• Track participant progress and prepare accurate reports and documentation. Patient Care Technician (PCT)

CHRISTUS Good Shepherd Medical Center – Longview, TX (October 2023 – April 2024)

• Delivered compassionate, patient-centered care while assisting with activities of daily living.

• Monitored patient conditions and reported changes promptly to nursing staff.

• Maintained clean, safe, and organized patient rooms in accordance with infection-control standards.

• Assisted healthcare teams in providing quality care while maintaining patient dignity and comfort.

• Built trusting relationships with patients and families through compassionate communication. Teacher's Aide

East Texas Montessori Prep

• Supported classroom instruction for students in a positive and structured learning environment.

• Assisted with lesson preparation, classroom organization, and student supervision.

• Encouraged student engagement through individualized assistance and positive reinforcement.

• Collaborated with teachers to promote student success and classroom safety. EDUCATION

Longview High School — High School Diploma (2021)

CERTIFICATIONS & CORE SKILLS

CPR Certified • Case Management • Client Relations • Workforce Development • Customer Service

• Documentation & Record Management • Microsoft Office Suite • Data Entry • Problem Solving • Time Management • Communication • Organization • Team Collaboration • Patient Care • HIPAA Compliance • Conflict Resolution • Multitasking

Contact this candidate