Licensed Practical Nurse & Operations Support Lead
Resume:
Bernadette M. Peck
*** ****** **** • Shepherdsville, KY 40165
502-***-**** • ️ *******@*****.***
Professional Summary
Experienced Licensed Practical Nurse and Operations Support Lead with over 20 years in healthcare and administrative support. Skilled in telehealth services, team training, data management, and patient care. Known for strong communication skills, attention to detail, and a commitment to excellence in both clinical and operational environments.
Professional Experience
CoverMyMeds – Louisville, KY
April 2020 – Present
Operations Support Lead (Feb 2022 – Present)
- Train and onboard new agents on systems, policies, and procedures.
- Support daily operations and respond to agent inquiries.
- Assist supervisors with data management and team communications via meetings, emails, and Microsoft Teams.
- Certified in Corrective and Preventive Actions (CAPA).
- Lead training on Process and Procedure for reporting Potential Adverse Events (PAE).
Telehealth Nurse (Apr 2020 – Feb 2022)
- Delivered telehealth services, assisting patients with medication-related questions and side effects.
- Maintained accurate documentation and patient records.
- Provided compassionate support and education to patients remotely.
Louisville Wound Care – Louisville, KY
October 2008 – Present
- Collaborate with physicians and nurse practitioners to deliver patient care.
- Conduct patient assessments and enter physician orders into electronic systems.
- Perform data entry and communicate with nursing facility staff.
Frazier Rehab Institute – Louisville, KY
2001 – 2008
- Provided direct patient care in a rehabilitation setting.
- Conducted assessments and implemented physician orders.
- Maintained communication with physicians, staff, patients, and families.
- Performed accurate data entry and documentation.
Education
Jefferson Technical College – Louisville, KY
Graduated May 1999
Diploma: Licensed Practical Nurse
Bullitt Central High School – Shepherdsville, KY
Graduated 1995
Diploma: High School
Skills
- Proficient in computer applications
- Accurate and efficient data entry
- Typing speed: 30–50 WPM
- Excellent verbal and written communication
References
Sandy Hazelwood, APRN
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