Military IT Security & Network Support Professional

jerry motsinger

WINSTON SALEM, NC 336-***-**** *********@*****.***

Summary

Motivated IT professional with a background in military service, skilled in security operations, risk management, and technical problem-solving. Strong ability to troubleshoot systems, maintain data integrity, and ensure compliance with security protocols. Known for discipline, attention to detail, and commitment to protecting information systems and improving operational efficiency.

Technical Skills & Training

Static IP Configuration, Network Troubleshooting Firewalls VPN setup Threat Detection & Prevention Malware Analysis Security Best Practices Active Directory Management Group Policy User/Permission Management Disaster Recovery Windows (client/server) Linux Fundamentals Wireshark Remote Desktop Tools Command-line Utilities Antivirus/Endpoint Security Solutions Cabling (coaxial, ethernet) Router/Switch Configuration Desktop/Laptop Repair Peripheral installation Customer Service Technical Documentation User education & Training Team Collaboration

Education

Cyber Warrior Program MyComputerCareer Graduated

Specialist Cyber Security MyComputerCareer Graduated

Associate in Applied Science, IT Computer Network Systems ITT Technial Institution Graduated

Professional Experience

Material Handler — Liberty Hardware May 2021 – Present

Maintain digital inventory logs accurately in company databases

Create and update Excel spreadsheets for cycle counts, shipping logs, and material tracking

Print and apply digital labels, tags, and packing slips using labeling software

Perform troubleshooting on handheld scanners, label printers, and warehouse software

Report damaged goods, shortages, or system discrepancies promptly

Salesman – Cellular Sales October 2017– Jan 2021

Provided technical support and troubleshooting for mobile devices, tablets, and connected smart products.

Delivered exceptional customer service while identifying client needs and recommending appropriate wireless solutions.

Educated customers on product features, rate plans, and service options.

Processed new activations, upgrades, and service agreements in accordance with company policies.

Achieved and exceeded monthly sales and performance goals through relationship-based selling.

Collaborated with team members to improve store efficiency and maintain accurate inventory levels.

Handled billing issues and account management using digital systems and point-of-sale (POS) software.

Transporter/U.S. Army February 2016 – August 2017

Maintain detailed transport logs, trip tickets, and delivery documentation

Assist with logistical planning for movement of supplies and personnel between bases or mission sites

Provide emergency roadside assistance and basic vehicle recovery when needed

Load and unload supplies using forklifts, cranes, or other material-handling equipment

Support unit deployment and redeployment operations domestically and abroad

Secure and account for classified or hazardous materials during transit

Communicate effectively with dispatchers, unit leaders, and convoy commanders via radio or digital systems

Maintained high levels of physical fitness, firearms proficiency, and tactical readiness.

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