Customer Service & Project Manager

Verleriea Watson

***********@*****.***

501-***-****

Objective: To find a rewarding and challenging career where my skills will be an asset and utilized to the fullest potential Microsoft Word Quickbooks Customer Service Catastrophe Claims Property Inspections Project Manager Typing 60 wpm Contract Negotiation Property Management Construction Management Billing PowerPoint Microsoft Excel Education:

Champion School of Real Estate SAFE - Dallas, TX 3/2013 Certificate: Mortgage Basic SAFE Certified Broadway School of Real Estate Little Rock, AR 7/ 2006 Draughons School of Business Business Administration 9/1979 Texas Notary 8/ 2019 Tax Preparation- 11/2019 Licensed Insurance Agent AR, TX Real Estate License 2007-present Proficient with word, excel, power point, publisher and quickbooks. Professional Work Experience:

HealthPlanOne Marketing/Sales Rep - Remote - Little Rock, AR June 2024- Feb2026 Handled inbound calls from customers seeking Medicare Advantage, Supplement, or Prescription Drug Plans. Quoted and enrolled members in medical, dental, and vision plans, completed HIPAA verification, and conducted follow-up calls. Worked with pharmacies, rehabilitation facilities, and physicians to verify prescriptions, confirm coverage, and assist with plan enrollment. Verified DSNP levels and ensured medications were covered under the appropriate plan. AR Dept of Corrections Fiscal Support Specialist Wrightsville, AR 4/10/2023 to 6/01/2024 Handled inbound calls from customers seeking Medicare Advantage, Supplement, or Prescription Drug Plans. Provided plan quotes, including dental and vision when not included in MAPD. Completed enrollments, HIPAA verification, and follow-up calls. Assisted pharmacies, rehabilitation facilities, and physician offices by verifying prescriptions, confirming coverage, and enrolling patients as requested. Verified DSNP levels and ensured medications were covered under the appropriate plan. Broadpath Health- Tufts Health - AR Blue Cross & Blue Shield / - Little Rock, AR -- Contracted Marketing Rep 9/2013 11/18/2022 Enroll clients in Healthcare.gov or Medicaid, assist in call-center environments, set up accounts and passwords, help customers choose plans, and manage portal access. Determine eligibility and explain plan options for the Senior Market, including MA, MA-PD, and Supplement plans.

Alacrity/Worley/State Farm Insurance - Catastrophe Claims Adjuster- Irving, TX - 08/17/2018- 4/2023 You handled high-volume disaster-related calls, resolved complex inquiries, and supported survivors under pressure with clear, effective communication.

Access Realty Inc 10002 W. Markham-7B Little Rock, AR 501-***-**** Paul Amponsah - Licensed Realtor 7/07- 12/2018 I handled residential and commercial real estate sales, including property showings, staging, contract preparation, and negotiation. I manage new construction projects, conduct market analysis, coordinate appraisals and inspections, hire contractors, oversee property management, and perform deed searches and related transaction tasks. Forest Park Medical Clinic Office Manager Dr. Jon Dodson Sr. 1119 S. Van Buren St Little Rock, AR 7/2013-9/2017 Manage daily clinic operations, including staff oversight, interviewing, hiring, payroll, and time-clock verification. Handle supply ordering, file organization, billing, and background checks. Maintain facility cleanliness and verify staff work quality. Support the doctor during procedures, schedule patients for treatments and follow-ups, and perform additional office management duties as assigned.

1st Division Circuit Court Judge Marion Humphrey 425 W. Markham Little Rock, AR 72201 Administrative Assistant 7/1995-12/1999

Performs a wide range of administrative and court-support duties, including scheduling appointments and meetings, coordinating travel and hotel arrangements, preparing letters and notices, assisting probation staff, and communicating with jurors. Provides courtroom monitoring, researches records, attends court sessions, organizes events, runs errands, and handles daily office operations. Sends notifications to families and completes additional assigned tasks.