Customer Support Leader with 20+ Years

Virginia (Gina) Petrucci

Yorktown Heights, NY ***98

PROFESSIONAL SUMMARY

Results driven customer support leader with over 20 years of experience in problem solving and complaints.

SKILLS

Problem solving Complaint handling

Customer Relationship Management Worked with Nex Gen switched to Epic Worked with Cisco/Amazon Phone Listened to calls on CIUC Trained specialists Hired as agent, went to trainer, then Lead WORK HISTORY

Customer Support Specialist Lead - 2018 to 2026

Care Mount Medical/Optum Medical

Provided exceptional customer support, resolving inquiries through phone and email communication.

Collaborated with cross functional teams to enhance service delivery processes and improve patient satisfaction.

Trained new staff on customer service protocols and best practices to ensure consistent support.

Implemented feedback to identify areas for improvement in customer interactions. Settembre Limousine - 2014 - 2016

Office Manager

Coordinate Dailey office operations to enhance Efficiency and productivity Managed scheduling & Logistics for transportation services ensuring timely services. ICONIC HAIR - 2013 - 2014 - MAHOPAC, NY

Checked in clients, took payments, scheduled appointments, open and closed ALLSTATE INSURANCE - 2013 - 2014 - MAHOPAC, NY

Customer Service Calls, Cold Calls, Taking Payments, Help with Car Inspections EDGEMONT HIGH SCHOOL - SCARSDALE, NY 10583

High School Diploma

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