Network & SOC IT Specialist
Resume:
Results-driven IT Specialist and Military Veteran with extensive experience in network infrastructure, wireless design, SD-WAN deployment, and field engineering. Skilled in configuring and supporting enterprise-level networks, firewalls, switches, VoIP systems, and Windows/Azure environments in mission-critical, travel-heavy settings. Recently contributing to the launch of a SOC team, building foundational cybersecurity skills to enhance threat monitoring and incident response. Known for combining technical expertise with leadership, logistics, and operations management gained through military service, ensuring efficient, secure, and reliable IT operations across multiple client sites. Committed to delivering secure, reliable, and high-performing IT solutions.
• Networking & Wireless: Wireless Network Design & Surveys (Ekahau V2/V3, Plangrid), SD-WAN Deployment & WAN Optimization, Firewall & Switch Installation (Cisco, Meraki, Nuspire), LAN/WAN Troubleshooting & Connectivity Support, Access Point Deployment & Management
• Systems & Endpoints: Windows 10/11 Administration, Active Directory & Group Policy Management, Microsoft Azure Cloud Resources, Remote Access Configuration & Troubleshooting
• Telecommunications & VoIP: VoIP Phone Systems (Cisco 8841/8851, Avaya, Sidecars, Headsets), Telephony Installation & Support
• IT Support & Service Management: Ticketing Systems (ConnectWise, Autotask, SCCM), On-Site Troubleshooting & Hardware Installation, Software Deployment & Configuration, Printer & Peripheral Management (Laser, MICR, Zebra, 3D Printers)
• Cybersecurity & Monitoring: SOC Team Support (Incident Detection, Monitoring), Network Security Awareness
Gothams – South Florida
Network Administrator / IT Specialist Jul 2025 – Present
• Delivered enterprise-level network solutions supporting over 200 endpoints at Alligator Alcatraz/South Florida Detention Facility, achieving 99% uptime while ensuring mission- critical operations ran smoothly and securely.
• Administered Windows 11 endpoints, Active Directory, and Microsoft Azure resources, reducing login failures, access issues, and administrative errors by 30%, improving productivity and user experience across the facility.
• Implemented and maintained Ubiquiti networking infrastructure, enhancing network reliability, minimizing downtime, and reducing average incident resolution time for critical facility IT systems.
• Managed and resolved 150+ ConnectWise tickets per quarter, maintaining SLA compliance, ensuring rapid response to incidents, and minimizing operational disruption for mission- critical services.
• Contributed to launching the facility’s first SOC team, supporting real-time threat monitoring, early incident detection, and strengthening overall cybersecurity readiness and risk mitigation.
• Conducted on-site troubleshooting for hardware, network, and connectivity issues, restoring full service within two hours on average, significantly improving operational efficiency and stakeholder satisfaction.
Velociti – Riverside, MO
System Engineer Dec 2023 – Jun 2025
• Conducted wireless site surveys using Ekahau V2/V3 and Plangrid, improving coverage for Amazon Golden Eye deployments.
• Installed and configured Lidar devices with DHCP/static IP, achieving 100% engineering approval and project compliance.
• Traveled 80% monthly, completing 3–5 week deployments while coordinating subcontractors and low-voltage personnel.
• Terminated fiber and Cat5/Cat6 cabling, resolving 30+ GO-backs and installation issues efficiently and accurately.
• Completed 100+ JJ Keller Safety Training hours, maintaining zero incidents during high-risk field deployments.
• Achieved CWNP certification and progressed AWS cloud training, expanding wireless and cloud deployment expertise.
CONTACT
CORE COMPETENCIES
• Network administration, routing,
switching, SD-WAN, and secure
communications
• Wireless networking design, surveys,
AP deployment, and connectivity
optimization
• Cybersecurity monitoring, incident
response, SOC operations, and
vulnerability management
• Firewall, ACLs, and network
segmentation configuration for
secure environments
• Active Directory, IAM, Azure cloud, &
endpoint administration expertise
• VoIP, VTC collaboration, and unified
communications systems deployment
• IT service management, ticketing
systems, SLAs, and operational
excellence
• Security compliance, STIG, NIST, DoD
IL-4/5, and FedRAMP frameworks
• Project management, vendor
coordination, and strategic IT
infrastructure planning
P R O F I L E S U M M A R Y
RT
REYMOND
TORRES-NUNEZ
Network & IT Infrastructure Specialist
Wireless Networking SD-WAN
Cybersecurity Field Engineering
*********@*****.***
Colorado Springs, CO Naples, FL
Tampa, FL
T E C H N I C A L P R O F I C I E N C I E S
P R O F E S S I O N A L E X P E R I E N C E
CDK Global – Hoffman Estates, CO
Field Network Engineer Aug 2019 – Feb 2023
• Deployed SD-WAN solutions at 100+ client sites, improving network performance, reliability, and operational efficiency.
• Installed Cisco/Meraki switches, firewalls, DMZ, and VoIP systems, strengthening security and communication reliability.
• Conducted wireless design and access point deployment using Ekahau and Meraki dashboard, enhancing coverage and connectivity.
• Resolved 1,000+ support tickets for hardware, software, and network issues, maintaining SLA compliance.
• Traveled 50% monthly, covering 3,000+ flight miles and 200,000+ ground miles to support client networks.
• Installed and configured 1,000+ printers and scanners including MICR, Kyocera, and HP models for uninterrupted operations.
Progressive – Colorado Springs, CO
IT Support / Service Desk Specialist Mar 2019 – Aug 2019
• Provided technical support for 3,000+ users across 250+ applications, maintaining high first- contact resolution rates.
• Managed SCCM and ConnectWise tickets, resolving over 1,000 requests while ensuring SLA compliance and efficiency.
• Configured and supported Avaya desk and softphones for 1,000+ remote agents, maintaining 98% system availability.
• Delivered endpoint, software, and peripheral support to users, ensuring seamless business operations and minimized downtime.
Colorado Computer Support / Pikes Peak Community College Field Technician / Junior IT Technician Aug 2018 – Mar 2019
• Installed, imaged, and deployed 1,000+ devices across 11 schools, enhancing accessibility and classroom productivity.
• Managed Active Directory accounts, mapped and configured network printers, and installed VOIP phones across multiple sites, improving operational efficiency, reducing user downtime, and enhancing overall IT support services by 20%.
• Operated 3D and MICR printers, supporting educational programs and ensuring functional technology labs.
• Troubleshot remote access and connectivity issues, restoring critical services quickly for uninterrupted educational operations.
United States Army – Fort Carson, CO
Logistics and Maintenance Program Manager Oct 2012 – Nov 2016
• Directed maintenance and logistics for vehicles and communication units, achieving 92–95% operational readiness while ensuring equipment availability, compliance, and mission success for both domestic and international military deployments.
• Supervised 25–168 personnel, improving team efficiency, safety compliance, and technical skills across operations.
• Optimized inventory and budget management, saving $1.1M while maintaining full mission capability and asset accountability.
• Coordinated domestic and international transportation of military vehicles, generators, and communication units.
• Implemented preventive maintenance programs, reducing equipment downtime and improving fleet reliability.
Lead Mechanic Oct 2009 – Oct 2012
• Maintained vehicles and communication units, achieving 92% readiness for battalion and brigade operational missions.
• Trained personnel in operational readiness, vehicle assignments, and maintenance procedures, improving team capability and preparedness.
• Managed logistics tracking and quality assessments for equipment valued up to $10B in Iraq and Kuwait.
• Coordinated rail and international transport of military vehicles, ensuring safe and efficient delivery for missions.
• Supported vehicle and equipment upgrades, enhancing safety, protection, and operational readiness for field operations.
• Bachelors in Cybersecurity In
Progress
• Associate in Information Technology
Colorado Technical University, 2019
• CWTS – Certified Wireless
Technology Specialist (CWNP) Valid
until 2035
• CompTIA A+ (LinkedIn Learning,
2020)
• AWS Cloud (in progress)
• CCNA (in progress)
• EPA 609 Refrigerant & Recycling
Certification
• Operations Management &
Automated Logistics Specialist
Certification
EDUCATION
CERTIFICATIONS
M I L I T A R Y E X P E R I E N C E
Contact this candidate