IT Support Specialist & Help Desk Technician
Resume:
KASEY ROBINSON
LaGrange, GA,
*********@*****.***
IT SUPPORT SPECIALIST HELP DESK TECHNICAL SUPPORT CUSTOMER SUPPORT Detail-oriented IT Support professional with hands-on training in troubleshooting, system administration, and network fundamentals. Certified through Google IT support professional certificate - Merit America) with experience supporting users, resolving technical issues, and working with ticketing systems.Strong background in customer service and problem-solving, with the ability to translate technical solutions into a clear, user-friendly support. Proven ability to work in fast-paced environments while maintaining accuracy and efficiency. TECHNICAL SKILLS
● Troubleshooting (hardware & Software)
● Windows, Linux
● Networking LAN, DNS, IP)
● Ticketing systems,Spiceworks
● Microsoft 365 (Word, Excel Outlook)
● Google Workspace
● Remote Support Tools
● System Administration (Basic)
TECHNICAL PROJECTS/HANDS ON EXPERIENCE
Completed hands on IT support labs including system troubleshooting, user account management, and network configuration
Installed and configured operating systems (Windows, Linux) Practiced resolving hardware and software issues in simulated environments Gained experience using ticketing systems such as Spiceworks Performed basic network troubleshooting including DNS and IP configuration EDUCATION & CERTIFICATIONS
Google IT Support Professional Certificate
(Merit America Remote)
Completion 02/2026
Training included Microsoft 365, Windows 10, ticketing systems, networking, system administration, and security fundamentals
Developed job ready skills aligned with entry level IT Support roles General Education
GED- Columbus works- Columbus,OH 2008
PROFESSIONAL EXPERIENCE
● ASSEMBLY TECHNICIAN
Hoshizaki - Peachtree city, GA
02/2023-02/2024
● Applied troubleshooting techniques to identify and resolve mechanical technical issues
● Conducted quality checks and interpreted technical specifications to ensure product functionality
● Operated and maintained equipment, demonstrating strong technical aptitude
● GUEST SERVICE AGRENT
Great Wolf lodge -LaGrange,GA
09/2021-09/2023
● Provided technical and customer support in a high volume environment, resolving user issues efficiently in person and Avaya PXB
● Utilized digital systems to manage reservations, billing and customer communications
● Diagnosed and resolved customer concerns, strengthening problem-solving and communication skills
● Collaborated with cross-functional teams to ensure smooth operations and issues resolution
● PICKER/PACKER (SEASONAL)
Amazon Warehouse -Newnan, GA
08/2020-10/2021
● Used digital systems to track inventory and verify order accuracy
● Maintained efficiency in a fast-paced, technology driven environment
● Followed system processes and troubleshooting procedures to resolve workflow issues
● CUSTOMER SERVICE REPRESENTATIVE
Alliance Data - Columbus,OH
10/2008-06/2012
● Provided customer and account support using digital systems
● Resolved billing and account issues, demonstrating strong problem-solving skills
● Maintained accurate records and communicated solutions clearly to customers
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