Assistant Manager-Remote Support & Operations

TATYANA WALDRON

Customer Service • Operations • Remote Support • Leadership

Clayton, NC 919-***-**** **************@*****.***

Professional Profile

Results-driven Assistant Manager with over five years of customer service, leadership, and operations experience. Skilled at coaching teams, resolving escalated customer concerns, multitasking in high-volume environments, and maintaining accurate documentation. Seeking remote customer support, administrative, dispatcher, scheduling, or operations positions.

Core Competencies

• Customer Service Excellence

• Call Center & Phone Support

• Administrative Support

• Team Leadership

• Employee Training

• Data Entry

• Microsoft Office

• Google Workspace

• Scheduling

• Documentation

• Cash Handling

• Conflict Resolution

• Customer Retention

• Problem Solving

Professional Experience

ASSISTANT MANAGER Domino's Aug 2023–Present

- Supervise nightly operations and staff.

- Train and mentor employees.

- Resolve escalated customer issues.

- Prepare nightly financial reports.

- Improve workflow and customer satisfaction.

CUSTOMER SERVICE ASSOCIATE Kohl's 2019–2021

- Assisted customers with purchases and returns.

- Maintained merchandising standards.

- Handled transactions accurately.

CUSTOMER SERVICE REPRESENTATIVE Carmike Cinemas 2014–2017

- Delivered exceptional guest service.

- Managed ticket and concession sales.

- Maintained clean, welcoming facilities.

Education

Heritage High School — Diploma (2015)

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