Administrative Assistant - Healthcare Operations

Alia Smith

Phone: 313-***-****

***********@*****.***

Objective

Dedicated and highly organized administrative

professional seeking a position in administration that leverages strong employee relations, organizational, and project management skills. Experienced in

supporting healthcare teams and maintaining efficient office operations while ensuring compliance with

confidentiality and regulatory standards. Committed to continuous professional growth and delivering

exceptional administrative support. Recognized for excellent interpersonal skills, leadership ability, and a collaborative approach that fosters teamwork and

operational excellence.

Skills

Word processing programs, Email platforms, office

equipment, Database Management, Digital Calendars, Customer Service, Inventory management,

Organization Skills, Attention to detail,

Quick study and Adaptability, Experience with basic AI platforms

Experience

Childrens Hospital Of Michigan (Present)

Administrative Assistant - Hematology & Oncology

Screen calls and respond to routine questions from patients and staff. Sort, and distributes mail.

Handle confidential material. Prepare and transfer patient charts. Organize patient notes, for

physician meetings. Maintains standard office and

clinical supplies. Prepare and compile various

reports and patient research.

FedEx Ground, Oak Park Mi

Sr. Administrative Assistant of Operations, (2022)

Responsible for all clerical and administrative

support for stations operations areas. Tend to

damaged and incorrectly addressed packages in a

timely manner to optimize delivery time. Schedule

and assign trucks and trailers for loading and

unloading. Resolve customer disputes and

escalated issues. Manage office supplies,

inventory and equipment maintenance.

The Children’s Center, Detroit Mi (2024)

Customers Service Specialist II

I have experience in a client facing CMH/

healthcare. I Previously worked for The Children

Center as a Customer Service Specialist II.

I ensured a welcoming front desk experience. I

helped families with scheduling and rescheduling

information. I made reminder calls to patients and updated TCH systems. I scanned IEPs and other

paperwork into our system. I also help parents get in touch with Clinician’s to keep records up to date on patients.

DenteMax PPO Network, Southfield MI

Retention Specialist (2021)

Provided excellent customer services and ensured customer satisfaction. Contact customers

identified as risk of cancellation and ensure that every opportunity to retain these customers is

investigated. Documented customer outcomes to

add to our knowledge of reasons customers cancel.

Executed customer negotiations to reach a fair

conclusion for both business and customer.

Medicare Support Specialist (2010)

Prepared, processed, and analyzed incoming

provider applications for Medicare. I provided

support to all other departments regarding the

Medicare process. Communed with our dental

offices through both written and verbal

communications regarding our Medicare

product.

Network Support Representative (2006)

Respond to customer request including

identifying, investigating and resolving all

customer service issues. Locate dental providers

for patients, process provider applications and

verify provider information. I also trained new

Network Support Representatives and other task

as assigned.

Education

Highland Park High School, Highland Park, MI

(Diploma)

Wayne County Community College District, Detroit

MI

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