Customer Support & Service Operations Improvement

Sanjeet Kumar Singh Professional Resume

SANJEET KUMAR SINGH

CUSTOMER SUPPORT BUSINESS DEVELOPMENT CRM & SERVICE OPERATIONS Ghaziabad, India +91-727******* *********@*****.*** PROFESSIONAL SUMMARY

Customer support and business-development professional with experience across customer service, CRM-based case handling, inbound and outbound calling, complaint resolution, product education, order fulfilment and sales conversations. Known for tactful communication, attention to detail and a practical approach to improving service processes. Earlier manufacturing experience adds quality-control, production coordination, troubleshooting and safety awareness.

TARGET ROLES & INDUSTRIES

Best-fit roles: Customer Support Executive • Customer Service Associate • Customer Success Executive • CRM Executive • Inside Sales Executive • Business Development Executive • Support Quality Coordinator • Service Operations Executive

Best-fit sectors: BPO / Customer Experience • SaaS & Technology Support • EdTech • E-commerce • Telecom • Retail Services • Automotive Customer Operations • Business Services CORE COMPETENCIES

CRM Software Proficiency • Customer Query Resolution • Complaint & Conflict Resolution • Service Optimisation • Inbound & Outbound Calling • Customer Relations • Product Education • Order Fulfilment • Quality Control • Training Development • Business Development • Cross-Functional Collaboration • Effective Communication • Tactful & Diplomatic Communication • Attention to Detail

DIGITAL & OFFICE TOOLS

Microsoft Excel - advanced proficiency and mastery • Microsoft Word • Microsoft PowerPoint • Microsoft Project • Microsoft Visio • CRM Software • Salesforce CRM • Notion PROFESSIONAL EXPERIENCE

Customer Support Executive Feb 2024 - Mar 2025

Cheju Inc India

• Assisted customers with enquiries and provided clear product information to support informed decisions and stronger satisfaction.

• Managed complaints through calm communication, active listening and structured problem solving.

• Processed customer orders and followed through on service delivery requirements.

• Maintained accurate customer records in the company CRM to support efficient case and service management.

• Collaborated with team members to improve service processes and streamline day-to-day operations.

• Educated customers on company policies, procedures and product features.

• Handled high-volume calls while maintaining professionalism, empathy and attention to detail.

• Trained new representatives on customer-support practices and system usage. Business Development Executive (BDE) Feb 2022 - Mar 2023 Ufaber Edutech Pvt. Ltd. Noida, India

• Identified customer needs promptly and supported suitable product or service conversations.

• Approached prospective customers and built engagement through effective interpersonal and people skills.

• Worked with cross-functional teams to support business and customer-development goals.

• Maintained updated product and process knowledge through continuing education and advanced training. Sanjeet Kumar Singh Professional Resume

SANJEET KUMAR SINGH Ghaziabad +91-727******* *********@*****.*** PROFESSIONAL EXPERIENCE - CONTINUED

Production Engineer Feb 2021 - Feb 2022

Maruti Suzuki India Ltd Gurugram, India

• Operated machinery to assemble vehicle components efficiently and support production targets.

• Collaborated with team members to maintain production schedules and smooth workflow.

• Inspected parts for quality assurance during the manufacturing process.

• Assisted in troubleshooting equipment issues to minimise downtime.

• Implemented and followed safety protocols to support a secure working environment. DOMAIN STRENGTHS

• Customer Support & CRM: Customer enquiries, complaint resolution, CRM records, order fulfilment, product education and high-volume calling.

• Business Development: Customer-needs identification, prospect engagement, interpersonal selling and cross-functional coordination.

• Training & Quality: New-representative training, system-usage guidance, quality control and service-process improvement.

• Manufacturing Operations: Production scheduling support, machinery operation, quality inspection, troubleshooting and workplace safety.

EDUCATION

Bachelor of Engineering Technology - Mechanical Engineering Aug 2021 Krishna Engineering College, Ghaziabad

CGPA: 8.8

Senior Secondary School Education Aug 2017

Al Hafeej College, Ara, Bihar

Score: 61.2%

Primary Education Jul 2015

Delhi Model Public School, Ara, Bihar

CGPA: 8.8

CERTIFICATIONS

• Salesforce CRM

• Email Etiquette

• Notion Course - Completed

• Certification of Completion

• Microsoft Advanced Excel Certificate

• Certificate of Achievement

• Effective Communication Certificate

• HR Management Certificate

• Project Management Certificate

• Typing Test Certificate

• BEA Score Card

• Digital Marketing Certificate

LANGUAGES

Hindi: First Language English: C2 - Proficient

ADDITIONAL PROFESSIONAL STRENGTHS

Service-process improvement • Customer empathy • Diplomatic communication • Product and policy explanation • System adoption • Team collaboration • Quality awareness • Operational discipline • Adaptability

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