Customer Support Associate & Claims Specialist

BK BRANDI KELLY

Lake Elsinore, California ***** 909-***-****

*********@*****.*** Online Profile

SUMMARY Dynamic Customer Support Associate with extensive experience in virtual customer support, dedicated to fostering seamless communication and achieving high satisfaction rates. Proven ability to resolve customer inquiries efficiently while delivering effective solutions that enhance the overall customer experience. Expertise in problem-solving and meticulous record-keeping ensures prompt resolution of issues, even in high-volume environments. Committed to maintaining clear and concise communication, consistently driving positive outcomes for customers.

SKILLS • Problem Solving • Organization

• Call handling • Attention to Detail

• Adaptability • Communication

• Friendly, positive attitude • Teamwork and collaboration

• Customer service • Problem-solving

• Time management

WORK HISTORY VIRTUAL CUSTOMER SERVICE ASSOCIATE 08/2021 to 05/2026 Central Communications Riverside, CA

Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.

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Managed customer accounts, updating information and addressing discrepancies to maintain accuracy.

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Guided customers in troubleshooting technical issues, enhancing user experience and satisfaction.

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CLAIM COLLECTIONS 05/2018 to 12/2020

Pacific Dental Services Irvine, CA

Process dental claims efficiently using proprietary software to ensure timely reimbursements.

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Review and analyze claim submissions for accuracy and compliance with policy guidelines.

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Collaborate with dental offices to resolve discrepancies and clarify coverage details.

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CUSTOMER CARE/ Q&A REP 04/2016 to 11/2017

Push Innovations Irvine, CA

Developed and maintained strong client relationships to enhance customer satisfaction.

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Collaborated with cross-functional teams to streamline communication processes.

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Implemented training programs to elevate team performance and efficiency.

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EDUCATION Career Development Certificate

San Bernardino County, San Bernardino

GED

Map Education

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