Café Operations & Customer Service Leader

MARIE FERCHEL REYNOSO

825-***-**** ************@*****.*** Briarwynd Crt NW, Edmonton, AB T5T 0V5

PROFESSIONAL SUMMARY

Dedicated and results-oriented professional with over 10 years of experience as a small business owner, bringing strong leadership and operational expertise to fast-paced, customer-focused environments. Proven ability to manage daily operations, lead and develop staff, and deliver exceptional customer service while driving sales and maintaining high standards of quality and efficiency.

Skilled in business and product development, staff supervision, inventory and operations management, and customer engagement, with a strong focus on improving service delivery and maximizing profitability with a solid understanding of cost control and business growth strategies SKILLS

Restaurant/Cafe Operations Staff Development and Leadership Customer Experience Operations and Inventory Management Problem Solving and Conflict Resolution CANADIAN WORK EXPERIENCE

Café Manager May 2026 - Present

Café Bloom at the Muttart

Muttart Conservatory, Edmonton, AB

Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures

Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers daily

Maintains the operating budget and verifies that standards and legal obligations are followed

Develops specific goals and plans to prioritize, organize, and accomplish work Front Staff/Barista May 2024 – May 2026

Celebrate Gluten-Free Café

Stony Plain Rd. Edmonton, AB

● Provided excellent customer service by assisting with inquiries, taking orders, and ensuring a positive café experience

● Prepared and served food and hot beverages in accordance with quality and safety standards

● Managed cash handling and point-of-sale (POS) transactions with accuracy and efficiency

● Handled packaging and fulfillment of retail and wholesale orders, ensuring timely and accurate preparation

● Helps with the cafe upkeep that offers a welcoming environment for our customers BUSINESS WORK EXPERIENCE

Business Owner Feb 2015 – March 2024

Dakila at Supremo Enterprises

Paranaque, Philippines

● Created and developed Lokalitea All Natural Turmeric Tea and Jack’s Produce Savory Jackfruit Products

● Managed end-to-end business operations, including daily activities, staff supervision, inventory control, forecasting and customer service

● Developed and executed business strategies to drive sales growth, improve profitability, and expand market reach

● Built and maintained strong customer relationships, developed market, implemented marketing and sales initiatives, including promotions and customer engagement strategies

● Led hiring, training, and performance management of staff, fostering a productive, positive and customer-focused team environment

● Ensured compliance with business regulations, health and safety standards, and operational policies

● Resolved operational and customer issues efficiently, maintaining smooth business operations and high service standards

● Successfully managed multiple aspects of the business simultaneously, demonstrating strong leadership, adaptability, and problem-solving skills Operations Manager/Business Owner Dec 2018 – Dec 2022 Try Vegan Café and Grocer

Paranaque, Philippines

● Managed daily food service operations, including food preparation, service flow, inventory control, and customer experience

● Developed and implemented promotions, menu offerings, and upselling strategies to increase sales and customer retention

● Built a loyal customer base through consistent service excellence and high-quality food offerings

● Supervised, trained, and scheduled staff to ensure efficient operations and high service standards

● Managed daily cash handling, POS systems, and financial reporting, including tracking sales and expenses

Previous Corporate Experience (IT Sales Consultant, Product Manager, Business Operations Analyst)

Senior Sales Consultant May 2012 – March 2013

Oracle Philippines Corporation

Product Manager-DELL Oct 2005 – May 2012

Nexus Technologies, Inc.

Business Operations Analyst Mar 2003 – Sept 2005

Hewlett Packard Philippines Corporation

● Over 10 years of experience in business development, account management, and operations within corporate IT environments

● Conducted market development, systems design, and profit/loss analysis for sales opportunities

● Worked with top-tier corporations, delivering strategic business solutions tailored to their business needs and goals

EDUCATION

Business Administration-Entrepreneurship and Innovation April 2026 NAIT-Northern Alberta Institute of Technology, Edmonton, AB Bachelor of Science in Commerce-Management Information Systems March 2003 Assumption College, Makati City, Philippines

CAREER HIGHLIGHTS

● Speaker and Panelist, APEC Senior Officer’s Meeting (SME Representative) August 2023 Seattle Convention Center, Seattle, WA

● The Trailblazer Award, Unionbank of the Philippines 1st Future Forward Award July 2022

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